BroadLink e User Reviews

Customer Experience

Positive experience17.2% of reviews
Neutral16.6% of reviews
Negative experience66.3% of reviews

~ Based on 163 written reviews from the US App Store.

What users say

Is BroadLink e Safe?

BroadLink e-Control has mixed safety signals based on user ratings. AppsHunter Safety Score for BroadLink e is 51/100.

This assessment is based on 139 user ratings, with an App Store average of 2.4/5.

Safety Analysis

28.1% of ratings point to a safe experience
16.5% of ratings suggest some concerns
55.4% of ratings point to a risky experience

~ Based on 139 App Store ratings for BroadLink e.

Is BroadLink e Legit?

BroadLink e-Control appears to be a legitimate app. AppsHunter Legitimacy Score for BroadLink e is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

does not wirk with alexa

does not work with alexa or google

No Longer Supported

While this app/product tended to have its bugs, it was mostly working, until it wasn’t. The developers no longer update the app and have rendered the interface useless to interact with the plugs. The plugs themselves still work and do still use any old programming/timers previously set in them, but the app will only function on an older outdated/unsupported Apple device, if you still had one. Unfortunate for those of us who invested into multiple plugs, as many of us do.
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Broken

Doesn’t seem to work any more.

App crashes

Worked fine when I first brought the plugs but now the app crashes when you select the plug you want to configure. Another example of a company that abandons their product after being paid.

Stealing clipboard data

Be careful with this app. It is getting a copy of your clipboard for no reason when you run the app. Good way to collect usernames/passwords etc. disappointing.

Malware

After installing the app and trying to set up my device I was notified by my router that the app was acting maliciously on my iPhone. It was described as “ET Malware Observed Malicious SSL Cert (Acme co)”.

Used to be a good app

This was my favourite app because I live abroad and have set lights of the house to turn on at night. Now they are on all day and I can’t switch them off or on. Any time I tap an icon of a device the app crashes.
Please fix it because this makes your devices useless!!! DOES ANYONE READ THESE FEEDBACKS AT ALL?????
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Just crashes when I select a device

Used to work well but now just crashes whenever I select a device from my iPhone 11 …

Still works OK on my old iPad though.

The app simply crashes at the start

As long as their power outlet has online

App crashes

Developer does not keep the app updated and now with new iPhone updates the broad link controller plugs are useless. Don’t buy

Fix the damn app

It continually crashes and now doesn’t work! Made my smart plugs useless

What a piece of junk

What a piece of junk

Broken app for a while..

This app KINDA used to work, would randomly shut off but would function well. Now with most recent iOS update, app won’t even open.

Backup failed

I can't backup
Each time said backup failed
Any help?

Can no longer use app. Constant crashing

I have so many of these devices in now after that I they all stopped working. The app crashes anytime used ☹️

Fix required…

When are you going to fix this app? It makes no sense that it is in the Apple App Store and is failing to work properly. Every time you select an appliance, the app immediately crashes and closes.

Will not reset my password

I have been using this for a few yrs. Have maybe seen only a few updates in the pass 3 yrs. I’m upset because I’ve had 8 WiFi plugs on this app. None of them work anymore. Tried to reset PW and it says failed connecting to network. Funny cause everything else I have works now prob. But this app. Now when I open app it just crashes. Turns off. So had to move to Smart-Life. Flawless to this day. Everything works. Sad they could not keep up with this app. I give it 2 stars because I got a few yrs out of it. If anyone is looking for a better app. Smart-Life or plenty more out there. Good luck.
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Update

Please Update your App. It is not working with latest Apple IOs Software Update. I cannot turn on or off my heater and pump with the app!!

Help!!! 🙏🏻🙏🏻 It worked ok until some months ago!!

Not working with new phone or iOS?

Hello. App worked great for years. Now with new phone and newer iOS on old phone. App simply closes (crashes) when I select one of my devices. Any idea why? Thanks

Update needed

Update for iOS 15 needed. App crashes when trying to edit outlet settings