Horrific app.
App is poorly designed and unstable
Response from developer
We are sorry to hear about your experience. If you are willing, we would like to work with you to help make sure the App is working properly on your phone. Please call or text me at 608-209-3805. If you prefer, you can email me at tdemonte@overtureindoorairquality.com, so we can set up a time to get everything working. Kind regards, Todd
Not integrator friendly
Response from developer
We are very sorry to learn of your recent experience with the Overture APP. There was some maintenance/upgrades taking place in the APP and we apologize for any inconvenience. If we can be of additional assistance, please reach out to our Product Support team directly at 800-637-1453 or via email at tech.support@broan.com. We are here to support you and your product!
Complete garbage.
2/20/25 Update - App began working for a week and is now back to bricked. App hangs with startup screen. Deleted and reinstalled, problem remains.
4/6/25 Update - App was working for a month. Currently bricked and will not function. Delete and reinstall does not help. There is clearly an issue with their server that they are unable to fix long term.
Response from developer
Feb 25, 2025: We appreciate your continued feedback regarding the Overture APP. Our APP should now be back up and running normally. We are performing a root-cause analysis of the issue to prevent this from happening again. We are sincerely sorry for any inconvenience this may have caused. Feb 12,2025:Thank you for your review. We are sorry to hear you are having such a frustrating experience. We will pass along your feedback to our team for review. We are currently working on a resolution and welcome you to reach out to our Product Support team for more information at 800-637-1453.
Needs major update
Response from developer
Thank you for your feedback. Our team had been made aware of issues with App and have worked tirelessly to make corrections. You should be able to use the App with no further issues. Please reach out to our Product Support Team at 800-637-1453 if we can be of additional assistance.
Complete garbage.
2/20/24 Update - App began working for a week and is now back to bricked. App hangs with startup screen. Deleted and reinstalled, problem remains.
Response from developer
Feb 25, 2025: We appreciate your continued feedback regarding the Overture APP. Our APP should now be back up and running normally. We are performing a root-cause analysis of the issue to prevent this from happening again. We are sincerely sorry for any inconvenience this may have caused. Feb 12,2025:Thank you for your review. We are sorry to hear you are having such a frustrating experience. We will pass along your feedback to our team for review. We are currently working on a resolution and welcome you to reach out to our Product Support team for more information at 800-637-1453.
App is never working
Complete garbage.
Response from developer
Thank you for your review. We are sorry to hear you are having such a frustrating experience. We will pass along your feedback to our team for review. We are currently working on a resolution and welcome you to reach out to our Product Support team for more information at 800-637-1453.
Horrible app and sensor
Response from developer
Thank you for your feedback. We would like the opportunity to troubleshoot the issues you experienced with you directly. Please call our Product Support Team at 800-637-1453 so we can try and help resolve this.
What year is it?
Suddenly Inoperable
Then yesterday it kicked me out and insisted I sign in again. My username and old password didn’t work. I used “forgot password” and they sent me a code to my email on record, I used the code, and received “no email on record.” Did this about five times with no luck.
Then tried to set up a new account. No dice. It is now impossible to log into the dashboard, nullifying any value to the (rather expensive) device.
I was actually testing it to determine if we would sell it at my retail stores. Given this frustrating app issue, I’m thinking not.
Response from developer
Thank you for your feedback icarus922. We would like to be able to discuss this issue with you directly. Please send an email to webinfo@broan.com with Overture App in the title so that we can provide assistance.
