Disconnects
Initial setup was fine, but randomly decided to disconnect and is a pain to reconnect.
Can’t find printer
95% of the time the printer is not discoverable they the app and on my phone. But it’s always ready and can print from my computer.
So easy, an old guy can do it
Being a creature of habit, I initially bought an HP. Could never get the App to recognize it, therefore I couldn’t set it up. And now I have my first Brother. Night and day better. Instructions were clear and while I did need an App, it was easy and it just worked. Being able to easily scan to my phone is an indispensable feature I didn’t know I needed. Love it!
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Weak design
Overall lousy ergonomics. For some reason, it only scanned two pages of a three page document. I had to add pages and re-scan. I tried to log in and got an interminable spinning wheel that I had to exit without success. Nice all-in-one machine with weak software support.
Dreadful
I have a high speed, stable internet connection. I keep my printer, devices and Brother Mobile Connect app software and firmware up to date. I buy original Brother cartridges (about £100 for each colour). My printer is only a few feet from my router (unobstructed) yet I CONTINUALLY have issues where my devices can't find the printer (even though they are on the name network) or the printer is located but there is some unknown issue so that it can't scan or print. This applies whether printing directly or through the Brother Mobile app and applies to laptops, iPads and iPhones. These are problems I had with turn of the century printers. Don't expect to have the same issues in 2026. You are charging us a fortune for cartridges. Sort this out!
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Maravilloso
Y fácil de usar
Very satisfied
I love my Brother robot!!
Makes printing a breeze
Makes helping my husband at work so much easier
Trash app
This the most laggy garbage app they even force you to make an account and if you don’t make an account and get your data sold well you just won’t be using your printer I guess bozo
Ugh
Every time I try to print from a different device, I have to reinvent the wheel with this printer… not user friendly
A little confusing
It’s my first time using the scan feature with the Brother app on my ipad (I don’t have a PC or laptop). I found it somewhat confusing, but eventually got it figured out. The scans are perfect and done really, really fast using the auto-feeder! I wish I had taken the time to stumbled through set up and learning how to use ‘scan to file’ because it’s insanely quick and the quality is far better than using the IPad scan to file feature.
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Scanner
Awesome and clear
More croptions
Wish the app had better cropping
Page Sizing
I cant choose the correct page size to print labels. Printing Avery labels is a pain.
Doesn’t connect
The amount of time I’ve wasted for this printer to connect is ridiculous, trying trying and trying it says it’s connection but it never comes, fix this issue
App
The app isn’t connecting to my iPhone so it won’t list my newly purchased Brother printer. The printer looks connected to my WiFi, which is a guest building WiFi. The WiFi light on the printer is solid green and no longer blinking, that’s how I know per directions given.
Review from India.. BEWARE.. Poor After Sales Service!!
I am extremely disappointed with Brother and their complete lack of customer support.
For the past 2 days, I have been trying to reach their customer care regarding an issue with my printer. The only thing that responds instantly is their AI assistant, which keeps asking me for the same information over and over again without providing any real help.
There is no response to phone calls, no follow-up from a support representative, and absolutely no sense of urgency to resolve customer issues. It feels like once you've purchased their product, you're left on your own.
A good product means nothing if the company fails to stand behind it with reliable customer service.
I would strongly advise the public to think twice before buying Brother printers or any of their products. Poor after-sales support can turn even a minor issue into an incredibly frustrating experience.
For the past 2 days, I have been trying to reach their customer care regarding an issue with my printer. The only thing that responds instantly is their AI assistant, which keeps asking me for the same information over and over again without providing any real help.
There is no response to phone calls, no follow-up from a support representative, and absolutely no sense of urgency to resolve customer issues. It feels like once you've purchased their product, you're left on your own.
A good product means nothing if the company fails to stand behind it with reliable customer service.
I would strongly advise the public to think twice before buying Brother printers or any of their products. Poor after-sales support can turn even a minor issue into an incredibly frustrating experience.
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I hate it
If i could set it on fire. I would.
Brother
Great service
Working properly
Working as intended. Great for the price.
