Scam
Response from developer
Hello Sarah, Thank you for taking the time to share your experience. We’re sorry to hear about your situation and understand that the notice period can feel frustrating, especially in cases like this. The 1-month notice period means that when you cancel, there is one final month where the membership remains active and needs to be payed. That said we appreciate your feedback. If you’d like us to take a closer look at your case, please feel free to reach out to support@bruce.app, we’re happy to help. / Bruce Studios Support Team
Disappointing and expensive
Response from developer
Hi, thank you for sharing your experience. We’re sorry to hear that you feel this way, especially after being a member for so long. We understand that changes in pricing and available studios can feel frustrating. The student discount, once activated, is valid for one full year, which helps ensure consistency and long-term sustainability of the offering. We continuously work to develop the platform and truly take your feedback seriously. Please feel free to reach out to us at support@bruce.app if you’d like us to look into your situation and help you directly. / Bruce Studios Support Team
Check the cancellation policy
I had to cancel due to leaving the country for personal reasons, then received an email that I was going to be charged again for another month, which seems insane since you pay in advance..
I spoke to customer service and they said they couldn’t do anything to help, so I guess unless you’re certain you’re going to be sticking around, I’d recommend cancelling your subscription after every month 👍
Horrible App
Response from developer
Hi! We’re really sorry to hear about the issues you've encountered, and we completely understand your frustration. As part of our policy, we have a one-month notice period for cancellations, which is standard practice for most gyms. We want to clarify that we never block accounts unless there’s an issue with the payment. We apologize for any confusion. We’d really appreciate the chance to look into this further and resolve the issue. Please reach out to us at support@bruce.app with more details, and we’ll make sure everything is corrected as quickly as possible. Thank you for your understanding, and we hope to have the opportunity to make this right.
