BST Hyde Park User Reviews

Customer Experience

Positive experience16.2% of reviews
Neutral2.9% of reviews
Negative experience80.9% of reviews

~ Based on 136 written reviews from the US App Store.

What users say

Is BST Hyde Park Safe?

BST Hyde Park appears safe based on user ratings. AppsHunter Safety Score for BST Hyde Park is 89/100.

This assessment is based on 682 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.5% of ratings point to a safe experience
1.8% of ratings suggest some concerns
10.7% of ratings point to a risky experience

~ Based on 682 App Store ratings for BST Hyde Park.

Is BST Hyde Park Legit?

BST Hyde Park appears to be a legitimate app. AppsHunter Legitimacy Score for BST Hyde Park is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Mumford and Sons festival at Hyde Park.

My daughter and I flew from Las Vegas, Nevada to see Mumford and Sons for our 4th of July celebration 😂. I have to say, of all the festivals I’ve attended, they could learn a great deal from Hyde park. The giant screens were so Crystal clear, we felt like we were on the rail watching them. The sound was amazing! The bathrooms were not port-a-potties but very large , very clean indoor bathroom. With sinks and mirrors. Attendants were great. Yes, I know, we say bathrooms, you say toilets🤣. There were multiple venues for food, drinks and even sunscreen stations, which I really appreciated. Tables with umbrellas were great! I am spoiled now. Our festival venues will never compare. Thank you for a great experience and memories!
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Well organised and presented

Credit to the organisers and sponsors for an excellently organised and presented event. From free drinking water stations to toilets cleanliness to recycling bins. There were lots of areas to seat down to rest your fatigue legs.
A big shout to some of the sponsors, Amex and BA in particularly, for their free promotional marketing merchandise.
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Duran Duran BST

An amazing day at BST. First time experience at BST. Came to see Duran Duran. Made use of the BA members area. VIP Hyde Away tickets were great as the facilities were very good. Gold Circle was a fab viewing area. Support acts were good and had the crowd dancing…and Duran Duran were The Best.
I would recommend going to BST - great summer festival.
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Doesn’t stay logged in

Unfortunately lacks the ability to keep you logged in. Which is pretty annoying when it’s the only way to access tickets. I logged in about 3 hours before i arrived as i knew mobile signal at the venue would be awful, but it had already logged me out again by the time i arrived. Struggled for 10 minutes but eventually managed to get logged in again, we were one of the lucky ones. Lots of people ended up having to go to the box office and pick up paper tickets.
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Login doesn’t work

Login doesn’t work

Why force us to install this

I just wanted to attend a concert, it felt like I had no choice but to install this very poor app, login again from there to simply access my tickets. User experience is a disaster.

Bad communication

Tickets don’t match what the gates say. Venue is already half an hour late opening at this stage and still waiting.. absolutely no communication form venue or app ..

hopeless

it doesn’t work

Easy to use

High quality app and easy to use therefore I highly recommend this app.

Terrible user experience

Told to download app and view tickets because poor wi fi likely in Hyde Park but to access the app you need wi fi and ticket we updates every sixty seconds so no screenshot. Also no download to wallet . After spending so much money I hope we get in on the day. Doubt any customer support prior

App does Not work

It is not possible to get bst Tickets from Ticketmaster loaded

Awful app

Can’t find any option to create an account and AI help goes round in circles.

Awesome

Neil Young. Epic evening. 65000 people, not a hint of trouble, just people of all ages paying homage to a master of his craft. Thank you to everyone involved in BST 2025.

Doesn’t work with Ticketmaster

Good app but didn’t work for the main purpose I needed it for - to download my Ticketmaster tickets. App is only geared towards AXS.

Ticket transfers

Transferred tickets just don’t
come through

Great app

Great app, all the information that you need is on the app.

Can’t find the festival timetable

Difficult to find the festival timetable, the site is more interested in selling ticket grades !!

Too much bass on Old Oak Stage

I really wanted to hear Niama Bock. The sound was OK when it was just her voice and guitar but when the rest of the band joined in the bass and drums were overwhelming and painful. I had to leave. FYI I go to a lot of gigs and festivals and I expected a lot better from BST and was very disappointed not to be able to listen to an artist I’d been looking forward to catching live.
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Is my data safe?

The purchasing of tickets for Hyde park involves one app to buy them, a second to access them and a third to share them with family. All along the way there are details about how the apps will be burrowing through phone data, other apps and personal info There have been huge hacking scandals in retail sector recently. This leaves one open to too many avenues of access
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Hopeless

Total waste of time !