Great service
Always on time also not expensive with the subscription.
Great place
I have been using the service for over a year now and I love it! Everytime is a great experience. The customer service is amazing.
Love the service
That service been with them for 2 year love it
Join Bubbly!
Bubbly is Phenomenal! I recommend this laundry company to everyone! I have been using their services for 3 years now and I’m a super satisfied customer!
I love this service!
I work so much and have like no time for anything. I have 4 kids so there’s always clothes that need to be washed. I downloaded the app and now I no longer have to worry about dirty clothes ever again! Drivers are always on time and if they are running late they always notify us to let us know. I have no complaints! My clothes arrive on time smelling good and folded so nice. I recommend this service to anyone who doesn’t have the time to do laundry. Bubbly is the best!!!!
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Use Rinse Repeat instead
I’ve used this service one time and have already decided to go with a different option (probably Rinse) once my one month subscription is finished.
First of all, the website has conflicting information. In one place, it implies that you provide your own bag. In the FAQ, it says that they provide the bag for you. I emailed support asking for clarification and never received a response after a week. Not off to a great start. (I ended up providing my own bag)
So I scheduled a pickup for Saturday afternoon. I received a text on Friday stating “We look forward to your pickup tomorrow.” The day of my pickup, I receive an email saying that they don’t service Manhattan on weekends and that I need to cancel my order. This is not stated *anywhere* on their website, app, or FAQ. It also is not stated in their welcome email/text after you subscribe. It would have been nice to know that the most convenient time for me to be home for pickups and deliveries was completely off limits before I dropped $100.
So I rescheduled my pickup for 6-7pm on Monday. At around 6:55pm, when they hadn’t arrived yet, I check the app again. They changed my window to 6-8pm without notifying me — a window that did not work for me. Fortunately the driver arrived exactly at 7pm, but just be advised that they will change your pickup/delivery window without telling you.
I scheduled my delivery for 6-7pm Tuesday. At 6:30, I received a text stating that they were running late and would arrive between 8-10pm. At 7:30pm, I received a text stating that the driver was having car problems and my delivery would come the next day. I asked what time it would arrive, and they said my window was 7-8am.
Perhaps you’re noticing a trend here! At 6:20am, I received a text that they were 15 minutes away. I normally keep my phone on silent, but I kept the ringer on specifically because I expected another mishap. Lo and behold, they showed up 30 minutes before the window that *they* gave me.
There are plenty of other options out there that will allow you to avoid the headache of this terrible service. Rinse Repeat is $96 for two bags a month with an annual subscription, and they don’t have a weight limit (along with other perks like weekend service.)
First of all, the website has conflicting information. In one place, it implies that you provide your own bag. In the FAQ, it says that they provide the bag for you. I emailed support asking for clarification and never received a response after a week. Not off to a great start. (I ended up providing my own bag)
So I scheduled a pickup for Saturday afternoon. I received a text on Friday stating “We look forward to your pickup tomorrow.” The day of my pickup, I receive an email saying that they don’t service Manhattan on weekends and that I need to cancel my order. This is not stated *anywhere* on their website, app, or FAQ. It also is not stated in their welcome email/text after you subscribe. It would have been nice to know that the most convenient time for me to be home for pickups and deliveries was completely off limits before I dropped $100.
So I rescheduled my pickup for 6-7pm on Monday. At around 6:55pm, when they hadn’t arrived yet, I check the app again. They changed my window to 6-8pm without notifying me — a window that did not work for me. Fortunately the driver arrived exactly at 7pm, but just be advised that they will change your pickup/delivery window without telling you.
I scheduled my delivery for 6-7pm Tuesday. At 6:30, I received a text stating that they were running late and would arrive between 8-10pm. At 7:30pm, I received a text stating that the driver was having car problems and my delivery would come the next day. I asked what time it would arrive, and they said my window was 7-8am.
Perhaps you’re noticing a trend here! At 6:20am, I received a text that they were 15 minutes away. I normally keep my phone on silent, but I kept the ringer on specifically because I expected another mishap. Lo and behold, they showed up 30 minutes before the window that *they* gave me.
There are plenty of other options out there that will allow you to avoid the headache of this terrible service. Rinse Repeat is $96 for two bags a month with an annual subscription, and they don’t have a weight limit (along with other perks like weekend service.)
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10 out of 10!
Outstanding service! Bubbly goes out of their way to make things look great! Best money I’ve spent on such an essential convenience. This was my second time doing their drop-off service. They came to my door picked up and dropped off the laundry on time. Everything was folded to perfection. I did not know what to expect and I’m truly blown away. Great job, look forward to using this service again! Giving Bubbly a 10 out of 10!
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STAY AWAY
Used this laundry service one time- when i got my clothes back(late) they reeked of cigarettes and food? I asked for a refund and have now sent 4 emails with zero response. I’m out $140 because i spent $70 with Bubbly and then had to send it out again with another service. Disgusting.
Terrible service
I truly gave this service a chance, over a year to be more precise, and constantly had issues. They would try to come earlier than you scheduled or even worse show you much later even days later with your laundry. They do not provide a number you can call so you have to email or text with any issues. The last straw was when I received the wrong laundry back and they couldn’t even muster up an apology. They have absolutely no customer service and have a frustrating lack of communication. I would give no stars if possible.
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50/50 on it being completely outside of schedule
Honestly, would give this a miss. The customer service was pretty bad about half the time I used it (for 8+ months). Delivery/pickup would be delayed and you don’t get an update unless you text first. Would just stick with a traditional wash/fold.
Stay away
I would give them 0 stars if I could. Twice now, they’ve completely missed the delivery window without a heads up. It’s also impossible to get in touch with someone at the service because no one responds to either the number you’re supposed to text or their support email. Absolutely stay away from this service, don’t waste your time or money here.
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??? Horrible Business
Delivery was scheduled early morning but nothing until noon. Only when we inquired, they let us know it is delayed to 8-9pm. It’s 9:44pm and still nothing, no notice at all. WHERE IS MY DELIVERY? Not worth paying $30 for 2 bags of laundry with such unreliable service
Unreliable
I have been using this service for about a year now give it take, i have 3 kids so going to the laundromat is not always easy so I figured this would simplify things…boy was I wrong! The laundry service is ok, they clean the clothes as they should the issue is most definitely with the pickup/drop-off part of this service….I am writing this as I wait for them to pick up my laundry that was scheduled to be picked up between 8pm and 9pm…it’s is past 9pm and I just got a text saying ETA 40 min…this is also not the first time I’ve had issues with pickup/drop-off….sometimes they are very punctual, even early and others it’s a guessing game…I am looking for a new service because I can’t…I gave them a chance and it’s just not worth it for the amount of money I pay(not to mention that their prices have gone up and service down) to not have a reliable service.
UPDATE: it is now Sunday 9/5 I had my laundry scheduled to be delivered yesterday between 8pm and 9pm….I have not heard ANYTHING FROM ANYONE about the status of my laundry delivery…STAY AWAY FROM THIS APP AND THEIR SERVICE THEY ARE UNRELIABLE AND THEY HAVE NO CUSTOMER SERVICE THEY ONLY HAVE A TRXT ONLY NUMBER THAT NOONE ANSWERS AND AN EMAIL THAT NOONE MONITORS…IT IS UNACCEPTABLE LAST TOME IM USINF THIS SERVICE i just hope I can get my laundry back soon
UPDATE: it is now Sunday 9/5 I had my laundry scheduled to be delivered yesterday between 8pm and 9pm….I have not heard ANYTHING FROM ANYONE about the status of my laundry delivery…STAY AWAY FROM THIS APP AND THEIR SERVICE THEY ARE UNRELIABLE AND THEY HAVE NO CUSTOMER SERVICE THEY ONLY HAVE A TRXT ONLY NUMBER THAT NOONE ANSWERS AND AN EMAIL THAT NOONE MONITORS…IT IS UNACCEPTABLE LAST TOME IM USINF THIS SERVICE i just hope I can get my laundry back soon
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Amazing and reliable service!
Choose Bubbly for your laundry every time, you’ll never be disappointed!
Lost my clothing
They so called got robbed and $1000 worth of clothes gone forever and all they could do was give $200. Trash service I do not recommend.
10/10
Their customer service is unmatched!!! Absolutely great experience with bubbly every time.
DO NOT USE THIS SERVICE
My clothes were picked up an hour late. However I was willing to look past that. It wasn’t a big deal although no one contacted me to notify me that they would be late. However my clothes were supposed to be dropped off the next day between 7-8am. Its 3pm & my clothes aren’t here, I’ve emailed them, texted their contact text only # 3x. I still have not heard back. That is absolutely unacceptable. I will be working with my lawyer on filing a small claims lawsuit if I don’t hear back by 5pm. Do not use this business!
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Laundry skipped...TWICE
With Bubbly you schedule your pickups and drop offs so that you can ensure things are taken care of. I have now had my pick ups skipped twice!! Both times I responded to the confirmation message affirming that I would definitely be needing the service and both times I have patiently waiting till hours have passed beyond my designated pick up times. I have emailed, texted, and called but no one working for Bubbly has gotten back to me. No one seems to care that I’m paying $70 a month to be ignored and not receive the service I’m paying for.
Be wary signing up for this.
It’s great until it’s just not.
Be wary signing up for this.
It’s great until it’s just not.
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so easy
I used Bubbly for the first time this week and I will be using this service many more times! It was so simple and quick. I created an account and the next day my laundry was picked up. The service takes 24 hours and the app lets you note any special instructions you want followed for your laundry. My clothes came back smelling amazing and were folded neatly. Having my laundry done and delivered by the time I’m home from work is a life saver.
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Excellent Service
I am a single mom who just moved into a new apartment building that does not have a laundromat. It was a struggle to do my laundry with my 1 year old.
This laundry service is perfect for me. My friend recommended me to this service and I’ve been using them ever since. Someone comes and picks up my laundry and returns it neatly folded and smelling fresh.
The app is self explanatory but they also are great with communication. Whenever I have a question or an issue, I’m able to speak to someone right away.
I highly recommend using this laundry service.
This laundry service is perfect for me. My friend recommended me to this service and I’ve been using them ever since. Someone comes and picks up my laundry and returns it neatly folded and smelling fresh.
The app is self explanatory but they also are great with communication. Whenever I have a question or an issue, I’m able to speak to someone right away.
I highly recommend using this laundry service.
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