App is not operating properly
One of the worst apps I’ve ever used. Slow, buggy, unreliable, and extremely frustrating. Nothing seems to work properly, and customer support is disappointing. I definitely do not recommend this app.
Fix your damn app bruh
Just saw that it’s been a month since your last app update, 99% of your users use the mobile version and it barely works. Please reach out to me if you need assistance with maintaining the app. Did you fight with the entire IT team or did you employee the owners’ cousins or something? For real what is this…
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Bad app
Not working even after update
سيء
التطبيق يعلق على صفحة البداية ولا يعمل شفت تعليق للمشكلة من سنه والى الان ماتم حل المشكلة ،وجربت ادخل من الموقع ونفس الشي
Very bad app
Usually the app not working and not stable even the online site, can’t do services through it!!!
Bad experience
Bad experience
Always errors
Does not work. Errors. Unexpected issues. There was supposedly an update to rix bugs but it made it worse.
The app needs serious stability and navigation fixes before it can be considered reliable.
The app is usable, but far from reliable. I would not consider it a good experience due to persistent navigation issues that significantly impact usability.
There are frequent technical glitches when navigating through the app. In some cases, the app becomes effectively stuck, forcing users to close and reopen it just to return to the home screen, this is unacceptable for a production app.
A clear example: when accessing the Insurance Approvals section and opening an approval, the back button shifts to the top-left corner and becomes unresponsive, making it impossible to navigate back. This creates a frustrating loop with no option but to restart the app.
What is most concerning is that similar issues have been highlighted in user reviews for years, yet remain unresolved. This points to a lack of prioritization of core functionality and user experience.
Tested on iPhone 16 Pro Max. Not sure if this issue is device-specific (however in the previous reviews I saw the same issue being highlighted by other phones/models users), but it clearly requires urgent attention.
There are frequent technical glitches when navigating through the app. In some cases, the app becomes effectively stuck, forcing users to close and reopen it just to return to the home screen, this is unacceptable for a production app.
A clear example: when accessing the Insurance Approvals section and opening an approval, the back button shifts to the top-left corner and becomes unresponsive, making it impossible to navigate back. This creates a frustrating loop with no option but to restart the app.
What is most concerning is that similar issues have been highlighted in user reviews for years, yet remain unresolved. This points to a lack of prioritization of core functionality and user experience.
Tested on iPhone 16 Pro Max. Not sure if this issue is device-specific (however in the previous reviews I saw the same issue being highlighted by other phones/models users), but it clearly requires urgent attention.
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Back Button Issue
Back button doesn’t work the arrow is not clickable being way up behind the time, you have to exit the app every time to go back to the previous screen. Bad user experience. This issue is from years ago mentioned by other users but developers response is useless requesting an email explanation.
Horrible
So poorly designed - if you open up a claim, to read the letter, you can’t get back to the main window as the close button is so far up in the left hand corner that you can’t actually select the close button
Worst user experience
This app is full of bugs that every time I struggle just to go through it, most keys don’t work, map locations don’t update to where my address is, I provided my address and still it shows me doctors in another country. Not to mention the slow response of EVERY BUTTON I tap.
You are multimillion $ company and seems like you hired a freelancer on Upwork to make the app for you…..
You are multimillion $ company and seems like you hired a freelancer on Upwork to make the app for you…..
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Bupa App
Birth location restricted to Saudi Arabia, input of address does not retrieve nor can be inputed. Registration as sponsor when trying to purchase helper insurance does not allow to login to but other medical insurance. App needs major improvements.
أسوأ شركة تأمين في العالم كله
شركة تحت السلم و بتتهرب من مسؤلياتها
لو مافي غيرها ما تأمن خالص و ادفع من جيبك اسهل و اوفر
عدم وجودها افضل من التأمين معاها
افشل من الفشل نفسه
حسبنا الله ونعم الوكيل فيها … الله يخربها و تقفل
لو مافي غيرها ما تأمن خالص و ادفع من جيبك اسهل و اوفر
عدم وجودها افضل من التأمين معاها
افشل من الفشل نفسه
حسبنا الله ونعم الوكيل فيها … الله يخربها و تقفل
The app has a lot of issues with user friendly
This review isn’t to do with the insurance company itself, rather than the app and how it is implemented.
The app has a lot of issues to be discussed:
1: the app doesn’t open/takes longer than a minute to open up.
2: The app doesn’t show how much you used of your insurance correctly, I hope to see it implemented like Tawniya app where it’s more user friendly and helps keep track of a persons insurance.
The app has a lot of issues to be discussed:
1: the app doesn’t open/takes longer than a minute to open up.
2: The app doesn’t show how much you used of your insurance correctly, I hope to see it implemented like Tawniya app where it’s more user friendly and helps keep track of a persons insurance.
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Worthless
Poor quality of services
Getting worse every update
Please make sure you test your app before releasing. The app is very slow and you can’t navigate in the app as the return arrow can’t be used as it’s overlap with battery and network on iohone 16 pro max. Every time need to close the app and open again to get things done. Need to work hard to optimize your app to work properly on different screen sizes.
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البرنامج لا يعمل
البرنامج لا يعمل بالشكل الصحيح
App won’t work
App doesn’t work and needs to be updated!!! Last time it was updated was more than 5 months ago!
Complain t
The application is not working literally!!
The app doesn’t work
التطبيق يعلق على صفحة البداية ولا يشتغل
App freezing
When uploaded the app for the first time which is right now, the app is freezing while starting and only the logo appears. Can’t use it, any advice?
