Tendencioso
Response from developer
Olá, garantimos que não existe nenhum mecanismo que favoreça ou prejudique qualquer jogador: as mesmas regras e o mesmo fator de aleatoriedade se aplicam a todos. Não teríamos nenhum motivo para "prejudicar" qualquer jogador em particular: o resultado das partidas depende apenas das cartas distribuídas aleatoriamente e das escolhas feitas durante o jogo. A Equipe Burraco e Pinelle
Manipulação
Response from developer
Salve, le assicuriamo che non esiste alcun meccanismo che favorisca o sfavorisca un giocatore: le stesse regole e la stessa casualità si applicano a tutti. Non avremmo alcun motivo per “ostacolare” un giocatore in particolare: l’esito delle partite dipende solo dalle carte distribuite casualmente e dalle scelte di gioco. Lo Staff di Burraco e Pinelle ♥♦♣♠
Excellent
Response from developer
Hello, thank you very much for the review, we are glad you like the game !!! Good game :) The Staff of Burraco and Pinelle ♥ ♦ ♣ ♠
Max
Response from developer
Hello, thank you very much for the review, we are glad you like the game !!! Good game :) The Staff of Burraco and Pinelle ♥ ♦ ♣ ♠
Parfait 👍 😊
Response from developer
Bonjour, merci beaucoup pour votre avis ! Nous sommes ravis que vous considériez Burraco e Pinelle comme le meilleur jeu Burraco ! Bravo ! :) L'équipe Burraco e Pinelle ♥♦♣♠
Cool
Response from developer
Buongiorno, grazie mille per la recensione 💛, ci fa piacere che Burraco e Pinelle le piaccia!!! Buon gioco 🙂 Lo Staff di Burraco e Pinelle ♥♦♣♠
Give new players a chance!
Response from developer
Buongiorno, mi dispiace che perda spesso contro il computer ma le garantisco che le carte sono casuali, non avremmo alcun interesse a far vincere il computer e a farla arrabbiare. Vedrà che con l'esperienza la sua tecnica di gioco migliorerà e inizierà a vincere con maggior frequenza, è solo una questione di pratica. Mi auguro che questo link la possa aiutare a farlo rapidamente, vi abbiamo scritto le migliori strategie di gioco del burraco: https://www.burracoepinelle.com/burrachi_pinelle/tips.php Buon gioco 🙂 Lo Staff di Burraco e Pinelle ♥♦♣♠
Inappropriate user management
I saved screenshots and send it to customer support
I wasn’t allowed to report used as i didn’t have a vip account…..
Unacceptable to allow this
Response from developer
Hello, Support responded to you, informing you that we've banned the account you indicated. Please keep in mind that support replies within 24 hours and isn't always able to respond immediately. I hope you'll give us 5 stars. Lo Staff di Burraco e Pinelle ♥♦♣♠
Bello
Response from developer
Salve, le assicuriamo che non esiste alcun meccanismo che favorisca o sfavorisca un giocatore: le stesse regole e la stessa casualità si applicano a tutti. Non avremmo alcun motivo per “ostacolare” un giocatore in particolare: l’esito delle partite dipende solo dalle carte distribuite casualmente e dalle scelte di gioco. Lo Staff di Burraco e Pinelle ♥♦♣♠
The game is fine but the players are vile!!!
Response from developer
Hello, we are very sorry that you have been offended, we have created many tools specifically to protect you from offenses, you can find them listed at the following link: https://epochalstorm.helpshift.com/hc/en/3-burraco-e-pinelle-online/faq/182-they-offended-me-what-can-i-do/ Lo Staff di Burraco e Pinelle ♥♦♣♠
Option jeu avec computer
Le joueur est défavorisé (ex : joker en fin de jeu - suite rare - etc)
Pourquoi cette différence ??
Response from developer
Bonsoir, les cartes sont toujours tirées au hasard pour tout le monde, même pour l'ordinateur, je vous l'assure. Nous n'aurions aucun intérêt à me contrarier en favorisant l'ordinateur ;) Lo Staff di Burraco e Pinelle ♥♦♣♠
Received insults
Player SoFar was loosing the match and started calling me “idiota vecchia”. “Estupida vecchia”. “Idiot old woman”. I contact the admins and sent screen shots so they could block his chat capability. I contacted Admin several times and despite of sending all screen shots nobody took the time to look at it.
Now that the is IA capabilities, they don’t read the emails anymore, but there are things that IA are not able to do.
I was playing in this site since 2012, on and off and several times players said very bad words Italians as so used to using and for them is not bad, like “you have a wide c u l o”. And many times I complain and the admins apologized and took away the ability fo chatting for that player. AI CAME TO MAKE IT BETTER AND INSTEAD TOOK AWAY THE HUMAN PART OF THIS EQUATION AND MAKE IT MUCH WORSE.
Please not need to answer me, nice words written by IA doesn’t fix the problem and I already canceled my subscription
Response from developer
Hello, I assure you that every day of the year we dedicate great attention to blocking the chat of those who offend, proportionally to the seriousness of the offense and the number of times that player has offended in the past, but you must report it in the game. In the most serious cases we even ban the account or block the chat forever. This work takes us hours every day but we do it with pleasure to make Burraco e Pinelle a healthy environment where you can have fun in peace and quiet, without offenses. Enjoy the game :) The Burraco e Pinelle Staff ♥♦♣♠
Received insults
Problemi con il gioco online
Response from developer
Buongiorno, sembra un problema di connessione ad internet quindi il nostro supporto non ha modo di aiutarla, probabilmente invece può aiutarla il supporto del suo gestore internet, provi a contattare loro. Lo Staff di Burraco e Pinelle ♥♦♣♠
the administrators protect verbal violence
the admins say that they analyse every offence reports but evidently they do not understand what they read. i like the game but the app need to hire competent people who understand what they read and do not protect the violents
Response from developer
Hello Fdibarix, when a report is made, we read everything that is said by both parties and only after a careful evaluation, when we deem it appropriate, do we block the chat(s) of anyone who has offended, proportionally to the seriousness of the offence. and the number of times that player has offended in the past. In some cases we even get to ban the account of those who continue to seriously offend. This work takes us hours every day but we do it with pleasure to make the Burraco and Pinelle site a healthy environment where you can have fun in peace and quiet, without offenses. I hope you share our effort to improve Burraco and Pinelle.
Gioco simpatico e divertente MA…
A volte favorisce me, altre volte gli avversari, il che genera (volontariamente?) molta frustrazione…
Difficile credere che le carte siano distribuite in modo davvero casuale: basta avere occhi per accorgersene.
Peccato!
Response from developer
Salve, non si lasci suggestionare da qualche partita persa, le garantiamo che le carte sono casuali, abbiamo addirittura un attestato di una importante società, la iTechlabs, che lo attesta! Può leggerlo al seguente link: http://www.itechlabs.com.au/certificates/BurracoePinelle/RNG_Certificate_BurracoePinelle_Italy_10062016.pdf Lo Staff di Burraco e Pinelle ♥♦♣♠
Just vip who win
Response from developer
Hello, we are very sorry that you often lose. However, we guarantee you that the cards are random, we even have a certificate from an important company, iTechlabs, which certifies this! You can read it at the following link: http://www.itechlabs.com.au/certificates/BurracoePinelle/RNG_Certificate_BurracoePinelle_Italy_10062016.pdf Lo Staff di Burraco e Pinelle ♥♦♣♠
Paguei novamente o vip
Response from developer
Saudações, Lamentamos o inconveniente. Para resolver qualquer tipo de problema, entre em contato com nosso suporte clicando neste link: https://epochalstorm.helpshift.com/hc/it/3-burraco-e-pinelle-online/contact-us/?contact=1 ou caso não consiga, envie um email para burracoepinelle@outlook.com Bom jogo :) Lo Staff di Burraco e Pinelle ♥♦♣♠
Valutazione
Molto efficiente
Response from developer
Buongiorno, grazie mille per la recensione, ci fa piacere che consideri bello Burraco e Pinelle!!! Buon gioco :) Lo Staff di Burraco e Pinelle ♥♦♣♠
