Busly User Reviews

Customer Experience

Positive experience42.4% of reviews
Neutral3.0% of reviews
Negative experience54.5% of reviews

~ Based on 33 written reviews from the US App Store.

What users say

Is Busly Safe?

Busly - SF Muni, WMATA, MBTA appears safe based on user ratings. AppsHunter Safety Score for Busly is 91/100.

This assessment is based on 305 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.2% of ratings point to a safe experience
2.6% of ratings suggest some concerns
7.2% of ratings point to a risky experience

~ Based on 305 App Store ratings for Busly.

Is Busly Legit?

Busly - SF Muni, WMATA, MBTA appears to be a legitimate app. AppsHunter Legitimacy Score for Busly is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

If only the times were correct

This being an app letting you know when the bus is coming, you would EXPECT it to be accurate. It isn’t. Which makes this app useless.

Delayed

Always delayed a minute. Not real time

This app sucks

It consistently crashes on me to the point I’ve given up using it altogether.

Ineffective

There are routes that do. It show up yet the bus arrives. Why? I’ve spent countless time adding them as my favorite yet they are hidden and so I cannot rely on this app. Waste of money.

Upgrade app

Every time I get on the app cut off soon as I get on

Delayed

Always delayed a minute or so

Stop Begging for Reviews

Stop Begging for Reviews

Excellent app

GPS is accurate

Efficiency

Love the accuracy of on-time arrival.

After 5 minutes I gave up

Just downloaded the app. I wanted a simple piece of info: for a given bus line in San Francisco and a given stop, when will the next bus arrive?

Took me 5 minutes because the app wants you to select ALL the lines you’re interested in, so I did that… only to realize getting to the info I wanted is a pain in the you-know-what, AND it doesn’t tell me which direction “Outbound” is (not clear when neither direction is towards or away from downtown), so I still didn’t get the answer I wanted.

Don’t waste your time!
Show more

Needs improvement

The app only gives arrival times for one direction. Great unless you’re going the other way.

I love Busly

It’s the best. Thank you busly

Unstable app

Whenever I go to load into the app, the app takes a long time to calibrate. Not only that, but the busses also seem to be 1 stop infront of where it says it is. The main issue is the pausing and constant calibration- not to mention how unstable the app can be.

Valuable and practical!!

I love this app! As a MUNI supervisor that needs quick access to information, it is wonderful.

Almost great

I really like having an accurate map view of buses. In particular, I like being able to quickly see how close a bus is to where I current am. But there’s 2 major annoyances I have:

1. Every bus line is either red or blue. If different lines were different colors, I’d be able to more quickly see at a glance where buses for each line are. I’d also be able to easily differentiate individual buses when multiple lines run on top of each other.
2. When you click a stop, it shows the time until the next bus arrives next to the line name, not the number. At least in SF, bus number is much more important when comparing multiple buses. I don’t even know a lot of the line names. Because of this, when I click on a stop with multiple lines running through it, it’s hard to figure out when the next bus I care about is coming.
Show more

Valuable and practical!!

I love this app! As a MUNI supervisor that needs quick access to information, it is wonderful. The only thing is I wish that the refresh rate is not five minutes. In 5 minutes, a lot of movement can happen.

Response from developer

EDIT: Great news! I've just released an update (v1.0.6) that adds a "Show Vehicle Identifiers" toggle under Settings > General. Enable it to see the Vehicle ID, Run ID, and Block ID shown next to vehicles on the map. Please don't hesitate to reach out via Settings > Support > Contact App Support with any feedback or if you experience any issues after updating. -- Hi Mattieuperrin, Thanks for the feedback! I know the bus and run numbers are important to a lot of people using the old app so I’m working on adding this info as quickly as I can. Will let you know as soon as it’s available! Cheers, Alex

Not worthy of your time

Just downloaded the app. Found my route and stop. It listed multiple arrival times but it couldn’t tell the direction of travel. Not worth your time to even try to use.

App needs improvement

This app is clunky and feels like dos os.
Can it please be improved?
I miss routsey.

Response from developer

Hi shagun, Sorry to hear you’re not totally satisfied with the app. I only just released it a few months back so I’m still working as quickly as I can to work out all the rough edges. There’s a lot of improvements I have planned (like adding favorites & nearby routes/stops), but is there anything in particular you’d like to see or an area I should focus on? Feel free to reach out to me directly using the in app support button under Settings > Support > Contact App Support or alternately by editing this review. Cheers, Alex

Perfect!

Wow Alex this update is fantastic!It shows the run numbers now!Thank you so much for this update!It helps a lot!You listened to users feedback and made the change!5 stars no doubt!Thanks again!

Response from developer

EDIT2: Glad to hear you’re liking the update! If there’s anything else you’d like to see in the app or if you run into any issues in the future, just let me know :) EDIT: Great news! I've just released an update (v1.0.6) that adds a "Show Vehicle Identifiers" toggle under Settings > General. Enable it to see the Vehicle ID, Run ID, and Block ID shown next to vehicles on the map. Please don't hesitate to reach out via Settings > Support > Contact App Support with any feedback or if you experience any issues after updating. -- Hi Yestorm, unfortunately the new data source I’m using in this app doesn’t provide the run numbers so I’m not able to display this info easily. There’s been quite a few people asking for this though, so I’ve got some ideas of a way I could maybe get around this. It may take some time though, so stay tuned and I’ll be sure to let you know once I’ve found a way to make this work. Alex

Busly

Alex has been very helpful to my suggestions and made improvements. And he is very responsive to requests.