Problem with adds
Response from developer
Thank you for your feedback. We have fixed the issue with the ads in the latest update. Please ensure your app is up to date and enjoy the game!
I love it but I've been experiencing a bug
Response from developer
Thank you for your feedback. We genuinely appreciate the time you've taken to share your experience. We have investigated the bug you mentioned, but unfortunately, we couldn't reproduce it in our environment. To better understand and address the issue, could you kindly answer the following questions? You can either add them to your review or directly email us at info@popborne.co.jp. (1) When did you install the app? (We'd like to know if it was before or after July 27th.) (2) Has this bug been occurring since the first time you launched the app, or did it start after launching the app multiple times? (3) Does the bug occur right after starting to play, or does it happen in the middle of gameplay? (4) Have you purchased in-app items, such as the Starter Pack or Booster Pack? (5) We believe the stage you mentioned in the review is the first one. Is the next stage still locked, or have you already unlocked it? (6) Have you ever upgraded the "Your Capacity" feature in the game? Once again, thank you for your patience and understanding. We're committed to ensuring the best gameplay experience for our users, and your feedback is vital to that goal. August 4th, 2023: Thank you for your response. Based on the information you provided, we will continue to investigate the cause of the bug. While we believe it may not be directly related to the issue you're facing, we've just released a new version on the store with several bug fixes. Please try updating to the latest version.
I love it but I've been experiencing a bug
Response from developer
Thank you for your feedback. We genuinely appreciate the time you've taken to share your experience. We have investigated the bug you mentioned, but unfortunately, we couldn't reproduce it in our environment. To better understand and address the issue, could you kindly answer the following questions? You can either add them to your review or directly email us at info@popborne.co.jp. (1) When did you install the app? (We'd like to know if it was before or after July 27th.) (2) Has this bug been occurring since the first time you launched the app, or did it start after launching the app multiple times? (3) Does the bug occur right after starting to play, or does it happen in the middle of gameplay? (4) Have you purchased in-app items, such as the Starter Pack or Booster Pack? (5) We believe the stage you mentioned in the review is the first one. Is the next stage still locked, or have you already unlocked it? (6) Have you ever upgraded the "Your Capacity" feature in the game? Once again, thank you for your patience and understanding. We're committed to ensuring the best gameplay experience for our users, and your feedback is vital to that goal.
I love it but I've been experiencing a bug
Response from developer
Thank you for your feedback. We genuinely appreciate the time you've taken to share your experience. We have investigated the bug you mentioned, but unfortunately, we couldn't reproduce it in our environment. To better understand and address the issue, could you kindly answer the following questions? You can either add them to your review or directly email us at info@popborne.co.jp. (1) When did you install the app? (We'd like to know if it was before or after July 27th.) (2) Has this bug been occurring since the first time you launched the app, or did it start after launching the app multiple times? (3) Does the bug occur right after starting to play, or does it happen in the middle of gameplay? (4) Have you purchased in-app items, such as the Starter Pack or Booster Pack? (5) We believe the stage you mentioned in the review is the first one. Is the next stage still locked, or have you already unlocked it? (6) Have you ever upgraded the "Your Capacity" feature in the game? Once again, thank you for your patience and understanding. We're committed to ensuring the best gameplay experience for our users, and your feedback is vital to that goal.
Too many ads
Response from developer
Thank you for your feedback. We have incorporated a 'No Ads' option, which is available for purchase. This allows users to enjoy our app without any advertisements. We kindly ask you to consider using the 'No Ads' feature for an ad-free experience. Thank you for your support.
