Busy Lines: Call Center Tycoon

The phones never stop ringing! In Busy Lines you're the manager of a small call center. Answer calls, lead your agents, sign deals with big clients and turn a modest office in Kayseri into a call center empire in New York. JUST LIKE A REAL CALL CENTER • Customer Service, Tech Support, Complaints, Sales, VIP and Foreign Language lines: each department has its own queue, pace and income. • Watch the queues: customers hang up when they wait too long. Keep SLA, average handle time and satisfaction on target. • Rush hours, call storms, power outages, network failures and fire drills keep every day interesting. YOU'RE THE BOSS • Tour the office, motivate your agents or give them a nudge. • Manager questions: test your call center know-how and earn rewards for right answers. • Decision cards: a raise request, a rival offer, overtime... every choice has consequences. GROW YOUR TEAM • Every agent has a name, a trait, energy, morale and experience. • Plan breaks, appoint team leads, coach in the quality room and train newcomers in the training room. • Pay bonuses at the end of the month and pick the Employee of the Month. SIGN CLIENT DEALS • Negotiate contracts with fictional companies, set your price and hit the targets. • Reports with hourly charts, department and agent comparisons, and finances. GROW CITY BY CITY • Expand your office and upgrade it with a coffee machine, break room, air conditioning and more. • Get promoted: Kayseri → Ankara → Istanbul → Berlin → New York. • My Life: spend your earnings on a home, cars, outfits and vacations. Team leads keep earning while you're away. Quests, daily rewards and 8 languages. The game requires an internet connection; your progress is backed up to the cloud. Busy Lines is free to play. It contains ads (optional rewarded ads and ads shown during breaks) and optional in-app purchases. The No Ads pack removes all ads. Privacy Policy: https://altunbag.com/page/busy-lines-gizlilik-politikasi/ Terms of Use: https://altunbag.com/page/busy-lines-kullanim-kosullari/