BWS User Reviews

BWS
BWS
Endeavour Group Limited

Top reviews

Few things

— “Check stock availability and price in nearby stores”. Ok, could you please show those prices in a search list without changing the store pickup place?

— when the photos of products will be available without self-resizing it into a small picture which filled in just 70% of actual size of the screen (taking about pictures when you’ve pressed it to zoom)
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Many bugs

Useless

Error ‘something has gone wrong’ when trying to place an order

I have had this error for a few weeks now. Followed all the fix advice and still cannot place an order. Super frustrating.

Bothersome Woeful Stuff

This app has gone down the gurgler. You can’t add anything to your cart, you can’t load your cart…all you can do is look at the pretty pictures. Yes, have updated to most recent version but the issues continue.

Not working

I have had this app for awhile, but now it is not bringing up the scan barcode. I have deleted and re installed the app, turned my phone off, but still no joy. My partner is having the same issue

Bugs make it unusable

Couldn’t even get it to work, useless

Used to be 5 star

The app used to work perfectly but has now changed I cant add anything to cart
iPhone 13

Fail

Tried several times to open an account. Failed dismally

Bad app

Can I give it no stars? Even your staff bag this app. I can’t even change my password for the app because it won’t show me what “special characters” are accepted. Come on guys. Do better.

Barcode no longer works

Have the latest update however I don’t have the barcode home page, just the shaded icons one would normally press to access.

iOS 16 massive fail

I don’t have a mobile phone that is running the IOS16 operating system because it’s old like me and won’t update to the new IOS, and I am now unable to use the BWS application because you insist I upgrade when it’s physically impossible with my old iPhone

Slow

When you open an app you expect it to open within a few seconds. Not more than 2 mins

Best bottle service.

I will admit that I have been to other shops but I still like the service I get at BWS even my oodle dog is excited when I pull in to the shop they even carry out my purchases and my dog gets a little treat.

Frustrating

The app logs you out constantly and if you have bad or no internet connection, it doesn’t work unless you go into airplane mode. The staff all seem to hate the app as it’s slow to load, increasing time to serve customers. Please add digital wallet or something to make the experience faster and consistent.
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Can’t use it on my phone.

That’s it; doesn’t work.

Dumb Dumb Dumb

As the title says... stupid, slow, non-functional, buggy app. Absolute trash

Payment fails

Payment fails 99% of the time. Money is there but for some reason it only works 1% of the time. Frustrating.

Still not working

I have been trying to use the app each day for the past week, and constantly get an error message. Have deleted/installed the app 3 times now, and powered the phone down. Very annoying when trying to order products for this weekend.

Worst app ever

This app is supposed to make it easy to get member savings and woolies reward points all in one. Most times you have to preload it before you get to the check out, because it takes forever to load. Not only that, every time the app gets an update it removes your Woolworths link so you have to log in again. Please fix!!!
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Useless (and Inappropriate?)

Everytime I try to add anything to my cart it says “something went wrong”. I can’t even view my cart as I get the same pop up. I tried using the “BWS Bot” and everytime I said the app didn’t work it would reply with “Thanks!”. I then asked to speak to contact a human and it replied with “I’m sorry you feel that way. I like to think I’m an acquired taste.” WTAF ??!! Was this app designed by 13 year old boys ?

It can’t be that hard to contact a big company about their poorly designed app, and to get weird messages like that. So unhelpful. As someone that works for Endeavour Group, if everyone else’s experience is like mine I could not recommend this app less. Fix your disgusting robot and at least have a phone number or email to contact to get my account and your app sorted.
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