Unreliable connection and poor customer service
Disappointing experience during a 20-day trip. I purchased a 20gb data plan with unlimited calls and texts, but experienced repeated call drops mid-conversation across 7-8 different phone numbers, with multiple failures happening on the same day. I also had sudden network outages where I couldn't connect to the internet for several minutes at a time throughout the day.
When I contacted customer support with detailed evidence (screenshots of dropped calls, specific phone numbers affected), they were dismissive and repeatedly blamed "signal conditions on the receiving party's end" despite the pattern occurring consistently across multiple different numbers and days. They refused to acknowledge it could be a service issue on their end and denied any refund.
The unreliable calls made it genuinely difficult to make reservations and communicate during my trip. If you need dependable voice calls while traveling, I'd look elsewhere. calling feature they advertise as "unlimited talk" was unreliable when I needed it most.
When I contacted customer support with detailed evidence (screenshots of dropped calls, specific phone numbers affected), they were dismissive and repeatedly blamed "signal conditions on the receiving party's end" despite the pattern occurring consistently across multiple different numbers and days. They refused to acknowledge it could be a service issue on their end and denied any refund.
The unreliable calls made it genuinely difficult to make reservations and communicate during my trip. If you need dependable voice calls while traveling, I'd look elsewhere. calling feature they advertise as "unlimited talk" was unreliable when I needed it most.
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Response from developer
We sincerely apologize for the connectivity and support issues you experienced. We want to make this right. Please message us on WhatsApp at +85292900577 and we will process a refund for your plan.
Internet is very slow
I was using bytesim in Asia and it worked well, but in Europe and Mexico the internet is so slow that you can’t even open the app
お金の無駄だから利用しないで。
私達は3日間のラオスの旅で利用しました。
街、田舎どこでも接続は悪く、QRコード支払いにはいつもお店のWiFi を利用しなければならなく、とても不便でした。
2度と利用したくない会社です。
街、田舎どこでも接続は悪く、QRコード支払いにはいつもお店のWiFi を利用しなければならなく、とても不便でした。
2度と利用したくない会社です。
No hassle, great service!
No need to go through complicated settings, or fumbling around. Simple, reliable service, which seems comparable to any as you might expect from T-Mobile or other major carrier!
Slow speed
Unreliable speed and coverage
