Caesars Palace Online Casino User Reviews

Customer Experience

Positive experience25.8% of reviews
Neutral4.6% of reviews
Negative experience69.6% of reviews

~ Based on 1,259 written reviews from the US App Store.

What users say

Is Caesars Palace Online Casino Safe?

Caesars Palace Online Casino appears safe based on user ratings. AppsHunter Safety Score for Caesars Palace Online Casino is 94/100.

This assessment is based on 27,919 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.2% of ratings point to a safe experience
1.5% of ratings suggest some concerns
5.2% of ratings point to a risky experience

~ Based on 27,919 App Store ratings for Caesars Palace Online Casino.

Is Caesars Palace Online Casino Legit?

Caesars Palace Online Casino appears to be a legitimate app. AppsHunter Legitimacy Score for Caesars Palace Online Casino is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

They don’t up hold promo emails

Update: this review had Caesar’s contact me. I was informed that my account has now been banned from getting bonus’s due to me inquiring about the promotion I got in my email. DO NOT DOWNLOAD THIS APP. And definitely don’t inquire about bonus emails you’ve received.

I got an email from ceasars for a $200 no deposit promotion. When I opted in it disappeared. When I contacted support they told me if I contacted them about the promo again I would get my account banned. They even confirmed it came from their email. They accused me of tampering with the email. I would not download this app. Or visit their locations.
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Response from developer

We're sorry to hear about your experience. Please provide more details through this form so we can look into this matter further: [link to support form] https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

simplicity

easy and fast login and deposits

Response from developer

We're delighted to hear that you find the login and deposit process easy and fast! Your positive feedback is much appreciated.

They don’t up hold promo emails

I got an email from ceasars for a $200 no deposit. When I opted in it disappeared. When I contacted support they told me if I contacted them about the promo again I would get my account banned. They even confirmed it came from their email. They accused me of tampered with the email. I would not download this app. Or visit their locations.
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I haven’t win for looong time!

Don’t like this apps anymore. It doesn’t make have even win or loss. Deleting soon!

Casino

Great promotions and point system

Reward points missing

Where are my rewards points??

Best casino

Top-notch they got everything. It seems they pay out a little more too strongly recommend.

Scam ,Save your Money

Don’t Waste Your Hard-Earned Money

I would strongly recommend thinking twice before putting your money into this app.

I deposited $150 without selecting or accepting any bonus. I played with my own deposited funds and my balance went up to around $250. When I decided I wanted to stop and cash out, I suddenly ran into a major problem.

The deposit section works perfectly fine, but when I try to access the withdrawal section, it keeps loading. When it finally loads, it says I can only withdraw around $80, while approximately $150 is showing as non-withdrawable. I never selected or accepted any bonus, so I don’t understand why my money is being restricted.

I also tried contacting customer service, but I have not received a response.
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Response from developer

We're sorry to hear about your experience. Please feel free to reach out to our support team through this form so we can assist you further: [insert link to support form]. https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

Can’t withdraw

I’ve had this app for over one year never had a problem with withdrawals. I was able to deposit with no problem now it won’t accept my withdrawal. I was on the phone with customer service did everything they told me to do still won’t work. I don’t know how I’m going to get my money. I had to put a complaint in with the payment department now I have to wait for them to call me.
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App is garbage and i mean straight garbage

The dealers clearly cheat the slots definitely don’t pay out and the promos are completely garbage and the wager requirements are horrible for those that don’t know if you enter a promo and they say deposit 50$ and get lets say 10$ in casino bonus that’s not extra money they force a 10x wager requirement sometimes higher on it so yes you have 60$ but you are forced to bet 160 in order to withdraw it and no you can’t cancel the bonus and just get your money back a refund takes a week to get your money back and for only 10$ extra that is not worth it then if you don’t even meet the wager requirement they say oh well thanks for the money and you’re down now this app is complete garbage and costomer service is even worse if not a bot a live rep still won’t do anything just trash.
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Terrible casino

I used up the new player bonus and dropped 300$ and didn’t win a single thing don’t play this casino!!

Predatory Garbage

It doesn’t matter if I play multiple times in one day or play once in a while. Nothing ever happens in their games. I can’t trigger the features on the games at all anymore. I’ve been a customer for years at this point, and the odds just get progressively worse. If they were focused on providing entertainment, instead of just usurping profits, I might have a different take. The games just drain my deposits. Totally lopsided gameplay. I think they just see returning customers as open wallets with no name. I can deposit hundreds of dollars and they’ll limit wins to $50 - and they make it so obvious that there’s no way that the gameplay isn’t being controlled. The results aren’t random at all. If I want to throw away money I know where to go. I ask myself, if I were a new customer, would my gaming experience be similar to my current experience?
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Scam – Do Not Download!

DO NOT DOWNLOAD THIS APP! They are scammers. They enrolled me in a bonus that I never opted into, which made all of my money impossible to withdraw. On top of that, you can’t even play most of the games, and you can’t reach anyone through live chat or by phone. Stay away!

Update: $1,000 spent at $5 per spin, and I only triggered 2 bonuses. One paid $55, and the other paid just $45. $100 total in bonus payouts after spending $1,000. This honestly feels like a joke.
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Response from developer

We're sorry to hear about your experience. Please click on this link to provide more details so we can investigate further and assist you better: [insert link]. https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

Slots

100%

Diversion

Gano

.

They have not gave me a single bonus. They havent let me win a thing.

SCAM APP

Deposited money and it shows in app but can’t play any games with it. Support chat and phone number go nowhere. Besides that the app feels clunky and not user friendly. And to who ever reply’s to this comment saying please reach out, don’t bother we know it’s a dead end. No casino app that is legit would be this hard to contact someone.
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Response from developer

We're sorry to hear about your experience. Please provide more details through this form so we can assist you better: [support form link]. https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

Caesers is awesome!!!

I’ve had my ups and downs but overall Caesar’s is great but good bonuses and of course the “Caesar wheel of wins.” Loveeeee

Wow

What a great experience, this app is not like the others lots of pay outs great selection and tons of fun

Response from developer

We're thrilled to hear that you're enjoying the app! Your positive feedback means a lot to us. Thank you for sharing your experience!

SCAM

If you do one of their bonuses, they make you wager 50X your deposit to withdraw. If you deposit 10 dollars and get a 10 dollar bonus, you would have to wager at least 5000 dollars to withdraw it. What an absolute scam. They don’t even let you withdraw your original deposit if you don’t meet the wager requirements.
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