Cafe X User Reviews

Name: Cafe X
Rating: 3.22222 (27 reviews)

Cafe X

Cafe X Technologies, Inc.

🔧 Utilities

🍔 Food & Drink

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Robot Kept My Drink

It brewed my drink, all right. It just didn’t give it to me. Put it down out of reach, and then waved in my face. Taunting me.

Khanvicted

3 years ago

Just know, your hot drink is gonna be cold.

These things serve a “hot” beverage at basically room temperature. I’ve had 3 hot lattes from the SFO location, each is about room temperature if not slightly less. Since it’s just a robotic arm, there isn’t any way to return it. You just lose your money. It just serves one cold “hot” latte after another for weeks on end.

Nate1026!

5 years ago

SFO machine does not work!

The machine at SFO will gladly take your money but will not make you a coffee. The app is so over designed/stylized that it’s beyond useless. When asked to verify my phone number a code was never sent. There are no instructions on how to troubleshoot so you’re stuck sending an email into the void. The whole business seems to be a scam. Save your money and go elsewhere.

GratefulHume

5 years ago

Can’t login

Can’t login, after inputting the verification code it just spins and does nothing

flightofrabbit

7 years ago

Waste of a Free Drink code :(

After purchasing a drink at one of the locations, I was sent a free drink code to my e-mail. I downloaded the app and entered the code, which seemed to work. I assumed it would just be added to a rewards bank like how any other rewards/loyalty apps work. After exiting to look around the rest of the app, I wasn’t able to re-locate that free drink reward, and when I try to re-enter the code, the app says it’s already been used. I feel gypped into downloading the app!

karenaschang

7 years ago

We had a good relationship until...

Was loyal to cafeX and I got a lot of my co workers to like her too.

I would go see her at least twice a day and I always left with a smile.
& just when I was falling for her, she changed.

She doesn’t offer packs anymore.
Now she’s acting like a basic barista telling me I can’t see her without paying double what I used to.

Sorry cafeX, but I think it’s time we saw other people.

MoodyJones

7 years ago

Response from developer

Fixed! Apologies for that.

Excellent!

Easy, to use, great coffee every time and what a fun experience. I use the Bush Street, San Francisco location but I really hope that they create more locations soon!

JTK6

7 years ago

Rip off

Unless there is a human near by that provides support I don’t recommended using the machine. I ordered a matcha latte at the machine on the mall and it gave me a near empty cup with some matcha in it, not even half full, maybe it ran out of milk? Idk

It’s a shame cause it did taste good.

dalith21

7 years ago

CafeX is A+

I’m a huge fan of CafeX. I’m exclusively having my meetings here now. Great coffee, quick, and a brings a huge smile for people who haven’t seen it before. Great work team!

Rory OR.

8 years ago

Who needs people

It works. Placed order, entered code at terminal, picked up mocha, gave robot the finger. Then I deleted the app.

I believe these sorts of automations disregard the negative impact on society. I envision the investor pitch: Everyone goes to cafes! We capture demand and eliminate margins with robots! Exit strategy involving starbucks, convenience, apps, unicorns... at no point does the thought of human interaction or economic impact of jobless baristas enter the fray.

Until we face these serious philosophical and economic issues I vote for the humans. Also, the mocha was a tad too sweet.

roovolution

8 years ago

Response from developer

Hi roovolution! The robot has actually increased human interaction by letting our on-site product specialists focus on more productive tasks like greeting customers and discussing our menu. Plus, there wouldn’t be any robots without a dedicated team of engineers, designers, business folks, and partners to bring it all together. We plan to hire more as we grow and are doing so now, even if those jobs look a little different than your average coffee shop. Here’s a recent customer review of how robots have made our experience more delightful for employees and customers alike: "It's easy to think that using robots means we will lose the positive aspects of human interactions. Not for this place though as I have only found the friendliest of people here - Anthony, Sam, Paul, and the other Anthony; you're all gems! The time to make coffee is now taken away from these ppl so they can concentrate on interacting and explaining the concept of Cafe X. Well done." -David

Requires log in

Please don’t create apps that require log in. I want to see the menu, and experience your app before I decide to create an account.

I am now using Cafe X for coffee on my way to work. It is convenient to place the order on the go and have it waiting.

Skellt

8 years ago

Response from developer

Thanks for the feedback! Your request is now in our latest update.

Prepaid vouchers don’t last, app errors

Prepaid passes expire after only 30 days. Support staff is nice and will help extend it but the app crashes and doesn’t allow me to log in with error messages on any option I try. Won’t work when I’m actually here at the machine ready to pay with a $40 voucher.

Mspudding

8 years ago

Does not include full menu

Use 7YZB51 for a free drink! The app allows you to order without using one of the kiosks at the physical locations so you can have your drink queues up while you walk over. But it only has the coffee options, not the matcha latte, hot chocolate, or milk.

st218

8 years ago

Response from developer

Hey st21, our mobile app menu features everything we offer now: all that you mentioned plus merchandise and award-winning pastries. First drink is free in the new app!

Works alright, feels broken

No iPhone X support, looks like complete trash. Controls are tiny and don’t follow human interface guidelines.

Joey Carmello

8 years ago

Response from developer

Hey Joey, we've released a brand new app since your review. Would love to hear what you think. Let us know at support@cafexapp.com. Your first drink is free.

Amazing coffee

Delicious, fast, and fun. Love Cafe X!

bigboy9854

9 years ago

Sign-up not working

I tried signing up, but I can't get past the SMS verify screen, keeps throwing an invalid token error even though I entered the code correctly. Tried it multiple times.

Update: I tried it again today and now it working fine. Changed from original rating of 1 star.

Stimsen