Loses connection
Loved the fact I could switch off all the interior lights from the bed at night.
Now the connection fails as soon as I try to operate a function. Thoroughly disappointed.
Mit iOS 26.5.2. unstabil, an sich gute Idee schlecht umgesetzt
Stopped working
Crashes every time I open it !
Using iOS 18,7, should be working!
Please fix it, I now have no app to control the van!
Response from developer
Hello, Thank you for your feedback and for describing the issue. We are already aware of this problem – it currently affects older iOS versions in particular. Our developers are already working to resolve the issue as quickly as possible. Unfortunately, we cannot yet provide an exact timeline for when the fix will be released, but we are doing everything we can to deliver an update as soon as possible. If possible, we recommend updating your device to the latest iOS version (currently iOS 26.5), as this may already resolve the issue in many cases. Thank you for your patience. Kind regards, Your Volkswagen California Team *** UPDATE 20/05/26 *** Good news: We have just released a new version of the app (version 5.1.1), which should resolve the issue affecting older iOS versions. Please update to this latest app version. If you continue to experience any issues, please feel free to contact us via email as mentioned previously so we can assist you individually. We sincerely apologize again for the inconvenience caused in the meantime and hope you enjoy using the app again.
Appalling
Response from developer
Hello, Thank you for your feedback and for describing the issue regarding the failure of running the app on your iPhone. We are already aware of this problem – it currently affects older iOS versions in particular. Our developers are already working to resolve the issue as quickly as possible. Unfortunately, we cannot yet provide an exact timeline for when the fix will be released, but we are doing everything we can to deliver an update as soon as possible. If possible, we recommend updating your device to the latest iOS version (currently iOS 26.5), as this may already resolve the issue in many cases. Thank you for your patience on this matter. And regarding the connection issues on your Pixel smartphone we ask you to contact us via email and include all relevant details such as the VIN, Android version, and the error code, if the problem persists. A screenshot and/or screen recording of the error message and process would also help to investigate the problem and its root causes further. Thanks and kind regards, Your Volkswagen California Team *** UPDATE 20/05/26 *** Good news: We have just released a new version of the app (version 5.1.1), which should sustainably resolve the issue affecting the usage with iPhones and older iOS versions. Please update to this latest app version. We sincerely apologize again for the inconvenience caused in the meantime and hope you enjoy using the app on your iPhone.
Will not pair to the T7 Cali
Response from developer
Hello, We are sorry you are having connectivity issues with the California App. However, we will be happy to help you and fix the problem you are facing. Therefore, we need more information (e.g. VIN, software/ app version, the error code shown after failure on you phone) and ideally at the same time a recording of the connection process to further analyze your connectivity problem. Please contact us at california@volkswagen.de. Sincerely, Your Volkswagen California Team
Online manual issues
Response from developer
Hello, Thank you for your feedback and bringing this to attention. It is a temporary issue that we are already aware of. We are currently working on a fix, and it will be resolved in one of the upcoming updates. With that update, the manual will again default to English when the language on the smartphone is set to English — exactly as it worked before. We apologize for the inconvenience and appreciate your patience in the meantime. If you have any further questions, please don’t hesitate to contact us at california@volkswagen.de Best regards, Your Volkswagen California Team
Fahrzeug entriegeln klappt nur sporadisch
Response from developer
Hallo Flip1624, es tut uns leid, dass Probleme bei der Verwendung der Cali on Tour App aufgetreten sind. Wir arbeiten ständig daran, unsere Produkte zu verbessern. Bitte kontaktiere uns daher per E-Mail (connect-support@volkswagen.de), damit wir weiterhelfen können. Dein Volkswagen Team
Poor
Response from developer
Hello Raspberryjam, We are sorry that issues occurred while using the Cali on Tour App. We are constantly working to improve our products. Please contact us via email (californiaontour@volkswagen.de) so we can assist further. Your Volkswagen Team
Very Poor App
Response from developer
Hello MJS6464, We are sorry you are having connectivity issues with the California App. However, we will be happy to help you and fix the problem you are facing. Therefore, we need more information (e.g. VIN, software/ app version, the error code shown after failure on you phone) and ideally at the same time a recording of the connection process to further analyze your connectivity problem. Please contact us at california@volkswagen.de. Sincerely, Your Volkswagen California Team
Can’t Connect
Response from developer
Hello Nigel, We are sorry you are having connectivity issues with the California App. Usually this should not happen. However, we will be happy to help you and fix the problem you are facing. Therefore, we need more information (VIN, software/ app version, the error code shown after failure on you phone) and ideally at the same time a recording of the connection process to further analyze your connectivity problem. Please contact us at california@volkswagen.de. Sincerely, Your Volkswagen California Team.
Useless
Response from developer
Dear Dan6v, To use the remote control functions and CarPlay simultaneously, please connect your smartphone to CarPlay via USB cable. If your phone is already paired with the vehicle for remote control, both features will otherwise compete for the same Wi-Fi connection, which will therefore lead to repeated disconnections. If the issue persists, please contact us at california@volkswagen.de and include your VIN, software/ app version and ideally a recording of the connection problem. Best regards, Your Volkswagen California Team
Works 1-20 times
Response from developer
Hello, We are sorry you are having connectivity issues with the California App. Usually this should not happen. However, we will be happy to help you and fix the problem you are facing. Therefore, we need more information (e.g. VIN, software/ app version, the error code shown after failure on you phone) and ideally at the same time a recording of the connection process to further analyze your connectivity problem. Please contact us at california@volkswagen.de. Sincerely, Your Volkswagen California Team.
Shambolic VW Customer Service
Response from developer
Hello Tony, Thank you for your feedback. Unfortunately, we have not yet received a video from you showing the failed connection process, which means we cannot get a clear picture of the possible cause of the issue. Please contact us again and provide: 1. a short video demonstrating the unsuccessful connection attempt, 2. the contact details of the dealer you have visited and 3. information about the app version you are using, as well as the model of your iPhone and its operating system version (iOS). This will allow us to investigate the case thoroughly and take the necessary steps to hopefully resolve the problem. Thank you for your cooperation! Kind regards, Your Volkswagen California Team
One of the worst apps
Response from developer
Hello, Thank you for sharing your experience with the California Ocean and our California App. We sincerely regret the inconvenience you've encountered and understand how frustrating it must be, especially given the expectations that come with a premium vehicle. We are committed to resolving these issues as quickly as possible. To assist you effectively, we kindly ask you to contact us via email (california@volkswagen.de) and provide the following details: - A detailed description of the problems you’re experiencing - Your vehicle’s VIN (Vehicle Identification Number) - The software version of your smartphone and the app version currently installed - If available, screenshots or recordings of any error messages, including error codes - Any additional information that might be relevant for us and our technical team to know This information will help us investigate the issue thoroughly and provide you with targeted support. As a general note: For the California T6.1, both Apple CarPlay and the app’s remote functions operate via Wi-Fi. If you wish to use both simultaneously, Apple CarPlay must be connected via cable. For the new California models, the connection between smartphone and app runs via Bluetooth and therefore Apple CarPlay should function in parallel without any additional steps or issues. We appreciate your patience and look forward to helping you get the most out of your California Ocean. Best regards, Your Volkswagen California Team
Useful for new California
Response from developer
Hello Admah, Thank you for the great feedback. We are pleased that you enjoy the California App, and we wish you continued enjoyment with Volkswagen's mobile online services. Your Volkswagen Team
App
What’s the point. Surely there must be an update coming. For the money spent this is ludicrous that a simple blue tooth device does not work.
Response from developer
Dear Thai 26, We are sorry you are having connectivity issues with the California App. Usually this should not happen. However, we will be happy to help you and fix the problem you are facing. Therefore, we need more information (e.g. VIN, software/ app version, the error code shown after failure on you phone) and ideally at the same time a recording of the connection process to further analyze your connectivity problem. Please contact us at california@volkswagen.de. Sincerely, Your Volkswagen California Team.
Rubbish doesn’t work
Doesn’t work on either of them. It very rarely connects then just stops signal. It’s not worth it don’t bother.
Come on VW sort this out
Response from developer
Dear Richie463, We are sorry you are having issues with the California App. However, we will be happy to help you. Therefore, we need more information (e.g. VIN, software/ app version) and also ideally a recording of the connection process to further analyze your connectivity problem. Please contact us at california@volkswagen.de. Sincerely, Your Volkswagen California Team.
VW Vanlife
Response from developer
Hallo Jrgtschibo, um Dir bei dem genannten Problem weiterhelfen zu können, melde Dich bitte bei uns per E-Mail an california@volkswagen.de. Bitte teile uns dabei auch direkt deine Fahrzeug-Identifizierungsnummer sowie nähere Informationen zur verwendeten App- und Betriebssystem-Version mit, damit wir dir den Fall schnell und effektiv untersuchen können. Viele Grüße Dein Volkswagen Team
Buts de connexion
Response from developer
Dear miekape, We are sorry you are having issues with the California app. However, we will be happy to help you. Therefore, we need more information (e.g. VIN, software/ app version) and also ideally a recording of the connection process to further analyze your connectivity problem. Additionally, we kindly ask you to inform us what exactly you mean with "dangerous settings" in your comment ("parametrage hasardeux"). Please contact us at california@volkswagen.de. Sincerely, Your Volkswagen California Team.
Non fonctionnelle
Response from developer
Dear Customer, We are sorry you are having issues with the California app. However, we will be happy to help you. Therefore, we need more information (e.g. VIN, software/ app version) and also ideally a recording of the connection process to further analyze your connectivity problem. Please contact us at california@volkswagen.de. Sincerely, Your Volkswagen California Team.