Solid App
Completely reasonable app with nifty financial tools. Good bank.
Works great
Does everything I need
Old app better, pls restore memo display on internal transfers
The new app is not horrible, but I miss certain features in the old app, like seeing all my accounts without having to click on a 2nd link, seeing the memo on internal transfers, which I use often and now miss it very much. I hope the developers will restore memo display on the next version upgrade.
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Worse than before
I bet they paid a lot of money to some contractor to get a worse app than before. Please don’t do this to your customers
Not an Improvement
This new app is just awkward to navigate. It’s harder than the old app. It involves more steps and more digging to get to where you want to go. Additionally they’ve removed the small calculator which was helpful to have on the screen. I don’t know why they put this app up unless it’s supposed to be better for the bank itself.
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New App is shameful
Does CSB take the time to actually take into account its customers and their opinions. This new App is inferior in design.
New app is clunky and slow
Why did they try to fix what wasn’t broken? Old app was clean, quick and simple. This new one is horrible in every way. It’s slower and the UI is ugly and counterintuitive. Feels like it was made in 2010
Not as bad as others said
I was very worried about this new app, given all the negative feedback. I was able to transfer everything over quickly and able to deposit checks, which is the only thing I do on the app.
One QOL feature that did not make the migration is that the check deposit feature no longer detects and fills in the check amount so you have to do it manually. It would be nice if they added this back in.
One QOL feature that did not make the migration is that the check deposit feature no longer detects and fills in the check amount so you have to do it manually. It would be nice if they added this back in.
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Can we award negative stars?
This app is like something out of 2017. Everything takes more clicks than before. Finding what you need is much harder. Clearly not chosen for user experience.
Remember me login feature is broken
For those of us with complicated passwords this has been such a pain! The app has an option to remember your username and password but it doesn't work so you have to login every time. The old app used to work so much better. I hate this update.
Fix whats not broken
Why did you ruin a good app? Did your developers need to justify their work? They didn’t. Thanks for the major inconvenience
Downgrade from previous app
The money management features in the old app were essential for understanding my spending, getting rid of them is a major miss and will likely lead to me finding a new app. Specifically, the ability to see all transactions from multiple accounts in one view and filter/export them as needed. Gained nothing and lost a lot.
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So many issues with new app
I see absolutely nothing positive about this new app and so many downsides. The biggest downside is that people with old phones can no longer use it and now have no way of depositing checks without actually going into a branch. There was zero warning that the app would become completely unusable.
Beyond that, the rollout has been very slow and buggy. Cannot send messages from the app. Some features finally work (eg check deposits for those on new enough phones), but Quicken downloads are still not available weeks after the roll out.
Beyond that, the rollout has been very slow and buggy. Cannot send messages from the app. Some features finally work (eg check deposits for those on new enough phones), but Quicken downloads are still not available weeks after the roll out.
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Bad
Not able to log in? When I have managed to I can’t use Zelle or deposit checks??
New app is so much worse
Please bring the old app back as soon as possible! Everything in the new version is less intuitive. Images don't load to the correct size. I'm not sure why there was a need to update when everything worked perfectly well.
Terrible
The new app is terrible.
Catastrophic update
New version doesn’t show when next mortgage payment is due. Contact customer service interface crashes when you try to send a message. Bad enough I’ll likely change banks.
Bill pay error in upgrade
Bill pay doesn’t display a memo field anymore. Need to sign in on browser to enter an invoice #, etc
So much better!
Make sure you download the latest update… mobile deposit works great now, love how the recent activity covers all of my accounts, and it’s way easier to add other bank accounts for etransfers
Major downgrade from old app
Whose idea was it to make this “upgrade”? Simple things take more taps, it is way less performant and slower, the UI has way too much white space.
Seriously throw this all away and go back. It’s also hilarious that you had to make online banking unavailable for 3 full days to launch a new app. What is this, 1997?
Seriously throw this all away and go back. It’s also hilarious that you had to make online banking unavailable for 3 full days to launch a new app. What is this, 1997?
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