Great Workouts but terrible app
Thankful for access to such amazing content, but improved TV casting, awarding of check-ins and more intuitive controls for favorite coach or workout type is need. Nearly half of my check-ins fail to count and workouts are often more difficult to cast to a TV than it should be. Would like to have more dynamic controls of content search by being able to tag a favorite coach to avoid having to search each time and possibly a weekly planner to see your workout progress and plan your workouts for the week.
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iPad version is broken
Virtual workout recordings freeze, been happening for months and not fixed. Pretty frustrating when your mid workout
So many bugs
This app is terrible. It freezes. Often the location doesn’t work. Simple functions freeze. The banner at the top after check in gets stuck. It’s really not a good app.
worst app
Possibly the worst app on my phone- unfortunately need it to check in for accountability for my insurance. Customer service is all AI based and gets nothing solved. It's so frustrating especially for the amount of money we pay each month to workout in a parking lot. CG needs to get it together. If it wasn't for my amazing trainers I'd have canceled a long time ago and gone to a more professional company.
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Workout and camp great, the app…
Camp Gladiator is great! I can’t recommend it enough. The app always seem to be buggy after each release. The latest release, 801, is missing the checking button at the bottom of the screen. I have to go find my location before checking in. I always get a “network error” every time I go to the Home Screen. And when I do check in, the check in total never goes up unless I restart the app, although in check in details it will show the new check in date in the list. Small, but annoying things.
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Worst customer support
I will never ever recommend anyone to join you guys.
Update bugs
Ever since the last update, the app has been glitchy, I’m no longer able to AirPlay my workouts from my phone to my television, which is very frustrating!
Yeah, but can you check-in?
For whatever good you think you have achieved with this update, you have made
It so much worse because it takes more steps to actually check-in. You raise prices, you cut back on merch and now you think you’ve made improvements, but the one thing I really want to do (check-in easily at outdoor camps), you’ve managed to make it even more difficult. Terrible—it’s a backdate, not an update.
It so much worse because it takes more steps to actually check-in. You raise prices, you cut back on merch and now you think you’ve made improvements, but the one thing I really want to do (check-in easily at outdoor camps), you’ve managed to make it even more difficult. Terrible—it’s a backdate, not an update.
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Not the best update
With this update, you can’t edit your profile pic. It says changes have been saved but, it doesn’t appear. It takes long to load schedules and on demand library.
The Best Workouts
I’m so thankful for this program. The trainers are THE BEST! Workouts are challenging but meet me where I’m at and I feel truly cared for!
Can only do on demand classes through the app
It is very frustrating not being able to take a live class using the app it won’t let me go to one. The good news is that I can still do on-demand but that’s not what I was looking for over the last two weeks. Please get this fixed.
An absolute NIGHTMARE to cancel. Not worth it.
This company has probably the worst customer service "support" I've ever seen. The CG workout program itself is good - good trainers, community and workouts. HOWEVER - the membership itself is the part that's awful. It's specifically designed to be difficult to navigate so that they keep you stuck in this confusing cycle, all the while continuing to take your money. Somehow I got signed up for the two year payment program - this was not what I asked for, and I had just been heavily injured so was unable to workout at all - so I tried to call to ask them about it. They do not have public information about how to contact support - the only option they provide is chat (which I'll get to in a bit). There is no number, no contact info - nothing. I had to hunt down the # and finally found it after ten minutes (and much frustration) from a third party website (which has since been purged). When I called, they told me that unless you notified them within an HOUR of signing up, it was 'too late' to cancel. So I was forced to pay $70 a month for a membership I couldn't even use - for a year and a half. On top of that, you cannot cancel your membership online or by phone - has to be done through trainer only. Their "helpful" "article" on how to cancel your BOLD membership has one line only - "if you are eligible to cancel, contact trainer through app." Customer service is ONLY through chat - (my multiple follow ups all had to be through chat as earlier number was purged) after you spend several minutes navigating through the AI that will only answer four very specific questions at most (how to pay, how to add new card, and how to buy gear) then try to send you "helpful" links for articles that no longer exist. When I finally got to a rep over chat, they continued to throw that vague language - "you may cancel your membership when your account is eligible". It felt like I was pulling teeth just to get ANY actually helpful or specific information.
I spent a few years doing camp gladiator which I really enjoyed, but this whole manipulative pyramid scheme-esque membership structure left an awful taste in my mouth. So if you're the kind of person who is on top of your affairs, this might be the program for you - but I would avoid it all together.
I spent a few years doing camp gladiator which I really enjoyed, but this whole manipulative pyramid scheme-esque membership structure left an awful taste in my mouth. So if you're the kind of person who is on top of your affairs, this might be the program for you - but I would avoid it all together.
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Broken for a Year
Y'all broke the app about a year ago. It used to be easy to check-in, rate trainer's workouts, and track your check-ins. With all the lapses in the app, we all lost so many check-ins that they almost feel meaningless at this point. It used to be easy to check-in on the app from the home screen, but now it takes 4 clicks minimum. And now, after taking away trainer ratings from the app, you're reimplementing them via TEXT MESSAGES? This is ridiculous.
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App fails often
I truly enjoy the CG classes I take. But there is nothing good to say about this app. They should kill it and start over.
CG I recommend. Their app… no!
App stopped working for weeks
After frustrating my trainer and myself for weeks, finally discovered the app had stopped working with my iOS version. Would have been nice to see a message in the app that told me that was my problem.
I DO RECOMMEND CG because of my trainer Amy W. (Raleigh, NC) regardless of my app issues - because she is so great (try her for online if you aren’t local).
I’ve met a couple other local CG trainers, and they also have been good. The online trainers have been good so far.
afaik: You have to use the app to be in CG
After frustrating my trainer and myself for weeks, finally discovered the app had stopped working with my iOS version. Would have been nice to see a message in the app that told me that was my problem.
I DO RECOMMEND CG because of my trainer Amy W. (Raleigh, NC) regardless of my app issues - because she is so great (try her for online if you aren’t local).
I’ve met a couple other local CG trainers, and they also have been good. The online trainers have been good so far.
afaik: You have to use the app to be in CG
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Can’t check in
After recent update, I haven’t been able to check in. I’ve deleted and reinstalled app. Restarted phone and Contacted customer service, they were unable to resolve. Was forwarded to tech tech support. Didn’t near back. Disappointed because I liked tracking my workouts.
This app is poor
The app was fine until CG made changes and now we have all kinds of technical issue. The app is still not working well at all.
ABSURD - CANNOT CANCEL WITH EASE
There is absolutely no option to cancel within the app. No phone number to call. The option is to get on an automated chat and convince it that you actually DO want to cancel, then you have to wait 20 minutes to talk to a person that takes 5 minutes per reply, and won’t just cancel the membership without 20 questions. I’ve got the screen shots of the chat but I guess I can’t upload. Freaking con artists
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App for IOS still not working correctly…
First update…I was able to see some workouts but not my check-ins or update my profile. Also, app doesn’t allow me to see trainers on Sunday if I clicked Browse all live workouts.
After another update…after uninstalling and reinstalling and clearing Cache I could see my check-ins but still no workouts on Sunday.
Another update… I could update my photo on profile, see trainers on Sunday in the “quick access workouts” but not if I clicked Browse all workouts.
Now today 9-3-23 after another update … I uninstalled/ reinstalled cleared cache and now I can’t see any workouts.
After another update…after uninstalling and reinstalling and clearing Cache I could see my check-ins but still no workouts on Sunday.
Another update… I could update my photo on profile, see trainers on Sunday in the “quick access workouts” but not if I clicked Browse all workouts.
Now today 9-3-23 after another update … I uninstalled/ reinstalled cleared cache and now I can’t see any workouts.
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App issues
App rarely works
