Candle Reviews: Is It Legit?

Customer Experience

Positive experience67.5% of reviews
Neutral8.6% of reviews
Negative experience23.9% of reviews

~ Based on 594 written reviews from the US App Store.

What users say about Candle

Is Candle Safe?

Candle: Couples & Relationship appears safe based on user ratings. AppsHunter Safety Score for Candle is 95/100.

This assessment is based on 11,649 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.0% of ratings point to a safe experience
2.6% of ratings suggest some concerns
3.3% of ratings point to a risky experience

~ Based on 11,637 App Store ratings for Candle.

Is Candle Legit?

Candle: Couples & Relationship appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Candle is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Candle

I really like this app because it doesn’t make you pay the paid version and it’s really fun. The only annoying thing is it doesn’t give you as many prompts each day as you use it more but overall it’s really good

Cancelation Is Horrible

I canceled my account and deleted it. For some odd reason Candle still charged me $39.99. Canceling is also a length process that needs to be changed. Customer service is slow as well. I enjoyed the app for the most part, other then the camera sometimes not working. But 1 star because of the cancelation policy.
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Thumb kiss not working

Even after emailing thrice the problem/bug is not fixed on my account.

Subtractions not allowed

I think we should be able to have more access to fun games without a subscription

It doesn’t let you cancel premium.

Do not pay for anything. Customer service is useless and basically just tells you to figure it out. I have disputed the charge and blocked future payments. Beware

Very nice app

Its a great app for couples you can do cute little things with your partner like can send cute snaps and activities together i loved it

Fraud app with zero customer support

I cancelled my subscription during free trial but still got charged. Now the customer service accessible through email is conveniently ignoring.

10000/10 have and would recommend it

We are a LD couple and this app has helped us connect on a much deeper level and it has so many questions that wouldn’t think to ask but have opened the door for us to discuss a wide variety of topics and helped us understand the way each other think. It also has some fun games and little notes that we leave one another as well as countdowns to major events of your choosing. It helps us interact with one another in small meaningful ways throughout the day and has made us more in tune with one another even though we’re apart most of the time. The team is also very kind, caring and helpful whenever you need them and the wider candle community is very cutesy and joyful
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so great!

such a cute app! i love it so much. there is a limit on daily questions for the free version but it works out that way to be honest. it also leaves a lot of those questions for later instead of jumping the gun and doing them all at once. i did the free week trial which unlocked everything and there was a lit more fun categories! it is an overall great app for couples! it keeps you in touch and reminding your love for each other in different ways. and they even have games you can play with your partner on there. i recommend!!
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Bin verwirrt

Hi, habe die App mit meinem Exfreund benutzt und habe ihn entfernt nachdem wir nicht mehr zusammen waren. Wollte die App mit meinem jetzigen Freund auch benutzen, aber obwohl ich mich von meinem Ex in der App getrennt habe bleibt das Datum zu dem ich mit ihm zusammengekommen bin, wie kann ich das ändern?
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Great for relationships

Particularly long distance, but for anyone wanting a serious, exclusive relationship with someone, this has been a great app for us to bond with each other. I also enjoy some of the games just for myself and not with my partner haha.

peakk

its lowkeyy gooodd not gonnaa lie but the paywall is quite annoying i kust admit, besides that tho great couples app i wld HIGHLY recommend👌

Problem

You charged my account when it was the free trial so I can see what the app is about I deleted my subscription and deleted the app because it did not meet my needs for it. I cannot even download anything off of my account because your app still says I’m being charged for a premium I did not want. Never downloading this again now
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LDR- love this

Really lovely and lots of fun, but there are soo many audio questions (some that could be written) that we either can’t do because we are in public or we just don’t like speaking in to the phone. Please have more of a range of these. Also seem to get more and more repeats after a year of having the app, please make some more questions not sex related.
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so fun!

helps my partner and i feel connected, even when we’re traveling for work, or just haven’t had much time together lately! definitely something i look forward to, and has helped us learn so much about each other! even random little things! definitely would recommend for anyone in a relationship, weather you’ve been together 3 months or 3 years!
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DO NOT GET!!!

It makes you pay. DONT GET IT.

Fun and Growth

Questions are fun and some serious! Allow for growth as a cpl💗💗💗

Generative ai update

I really enjoyed this app for my partner and I until they added the generative ai update. It’s completely unnecessary. Some questions won’t allow me to simply write an answer - it just wants you to type up a prompt so they can generate one instead. Completely take the creativity and fun out of this.
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Bit of a Suggestion

I think the app is over all great. I think it’s brought back and helped us settle our issues. There were things we forgot until the question. Which did lead to some conflict between us but we settled them. I found out a lot because of this app. I do think it would be good if we could go through individually and select certain questions that would be bad for the other person. Like triggers
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Amazing!

Candle has been such an amazing app for my long-distance relationship! It makes it so much easier to feel connected and share little moments with each other even when we’re apart.

We accidentally unpaired and were worried that we had lost all of our data and memories, but the Candle team was incredibly helpful and restored everything for us. I’m so grateful for their amazing customer service and for creating an app that means so much to couples in long-distance relationships. Highly recommend Candle!
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