Canyon User Reviews

What users say

Top reviews

Can't work

Shop tab can not work on iPhone 16 pro max in China

Needs more features

Would like to track my activities from my COROS, Garmin, or RidewithGPS. Only option is to use Strava.

Canyon

Great app running smoothly very helpful with the new update and I’m just about to get a new spectral 6 so #canyonforever

FAIL: New Bike Shipment Tracking

So excited for my new bike and needed to see arrival date and time, since signature is required.
Tried to use the app for this, but Canyon didn’t provide a valid tracking number. Not cool.

Impossible de se connecter à l’application

Depuis une certaine mise à jour, il m’est impossible de me connecter. Je rentre mes identifiants et rien ne se passe, cela reste bloquer à la séléction du pays.

Issues with app widget

Happy with the app, until I added a widget onto the phone. Widget is blank, also shows an error when pressing on widget to open the app

App 无法使用

垃圾软件,忙活了一个小时,app 经常显示一片空白,啥也没有。软件做的太垃圾,产品和服务估计也好不到哪里

Gute App, dämlicher Shop

Wer kam eigentlich auf die Hirnverbrannte Idee die Suchleiste im Shop durch eine KI zu ersetzen?? Nicht ergänzen, ersetzen.

Man kann in der App nicht nach z.B. Oberrohrtaschen suchen und nach 0.4 Sekunden das Ergebnis sehen, sondern muss sich mit mindestens 3-6 Prompts mit einer generischen KI unterhalten die für jede Antwort 20 Sekunden braucht und dann mit einem ellenlangen Text noch Rückfragen stellt: „Ist ja voll Klasse, dass du dich über Taschen informieren möchtest. Du kannst mir gerne ein Paar Informationen zu deinem Fahrrad geben, dann kann ich dir Tipps geben wie man sich am besten eine Tasche aussucht [……….]“
Das ist ja so viel besser als eine Suchleiste…
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卡卡卡

一直点不进去,反复卸载重装、切换网络都没用,基础功能都无法使用,优化太差,体验感为零

Response from developer

你好,感谢你的反馈。很抱歉听说你在使用我们的应用时遇到了登录循环的问题。为了帮助我们为你解决这个技术问题,请通过 http://www.canyon.com/contact 联系我们的支持团队。Cheers, your Canyon Crew

Canyon on the desert of Maxico

Desert test 42 cel.

下载了两天 里面的自行车都显示不了 什么破app

破app 里面的页面显示不了

开发者能不能用中文回复

商店一直加载不出来咋办啊

Response from developer

你好,感谢你的反馈。很抱歉你遇到了问题。我们正在调查此事,并希望尽快提供解决方案。为了帮助我们解决你的技术问题,请通过 http://www.canyon.com/contact 联系我们的支持团队。Cheers, your Canyon Crew

Don’t use UPS

I have been waiting two weeks for my bike and how you use UPS is beyond me. I am constantly lied to by UPS as they have told me for 3 consecutive days that the bike is coming but it has not turned up

Response from developer

Hello, thank you for your feedback. We are sorry to hear about the delay and the issues with UPS. Please contact our support team directly at www.canyon.com/contact. Cheers, your Canyon Crew

Terrible

Stuck in login loop. Zero stars.

Canyon EMTB

Extremely easy to find the right bike for me.

Response from developer

Hello. We're delighted to hear that you've found the right bike for you via our app. Thank you for the great review, and we hope you enjoy your Canyon bike. Cheers, your Canyon Crew

Great online Store

Great online Store, but apps could use some work

Response from developer

Hello Kriss, thank you for your feedback. Great to hear that you like our online store. If you are experiencing issues with the app or have ideas for improvements, feel free to share them with us at www.canyon.com/contact. We take this kind of input seriously. Cheers, your Canyon Crew

刷新不出来

公路和山地刷新不出来,卡死了!

Response from developer

Hi. Thank you very much for your review of our app. If you have any further questions, please feel free to contact us https://www.canyon.com/contact/. Cheers, your Canyon Crew

刷新不出来

山地车页面刷新不出来啊

Response from developer

Hi, thanks for your review. We regret to hear you’re experiencing issues with the app. Please fill out our online form so our team can look into this in detail: https://www.canyon.com/contact Cheers, Your Canyon Crew

网络数据不稳定

为什么商城根本不显示商品,真太难受了

Response from developer

Hello, thank you for your feedback. Please fill out our online form so we can take a closer look at the issue you are experiencing: www.canyon.com/contact Cheers, Your Canyon Crew

Really bad and useless app

You cannot watch unboxing or assembly/ setup videos before you receive bike, so you can be prepared, because it requires a QR code you don’t have. That is the only point of this app! All it is without those videos is just marketing other Canyon products.

I received the box today and there is only one QR code on the box and that just sends you to App Store to get the app, which is useless. I googled it and the required QR code is on the bottom bracket. So you have to unbox and pull the bike all the way out to get the video to learn how to properly unbox the box!

I found the video online without the app and you don’t fully remove the bike from the box until after some assembly (box serves as a temporary stand). So the concept of this app is completely broken from the get go.

People giving this app high marks are shills or lying.
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