Worst app ever
I own a business on Cape Cod and depend on this app. It's absolutely horrible. It's cumbersome and has glitches. Once a deposit didn't show up on the app. I called the client asking for payment. it turned into a five day ordeal where the client and I were sharing screenshots. I called Cape Cod 5 and they located the deposit, but it wouldn't show up in the app. It was humiliating and damaged my business. I have made multiple requests for them to upgrade their app over the past year and nothing has happened. same with their hold music.
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Worthless
I have close to 15 financial apps between banking, investments and credit cards. This is by far the worst app. Constantly app doesn’t work. If you don’t use it within 2 months locks you out, impossible to reset password. Etc etc. Good bank but a terrible app. This app needs to be redone top to bottom
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My Accounts Aren’t There
Every time I open the app and go to accounts it says “no accounts found”. But when I login on a mobile web browser, they are there. Very frustrating.
I spoke to a very nice CC5 representative yesterday afternoon about it and he said I should be able to se a pencil icon in the top right corner to manually add my accounts —nope! No pencil icon! The accounts showed up on his end so it’s doubly frustrating.
After having me log out and log back in and then delete the app and redownload it to try and get the pencil icon, to no avail, he said he’d reach out to IT and get back to me but am still waiting for a phone call. Maybe it will be easier to get assistance by leaving a review.
Don’t say that this app should be downloaded in order to see all your accounts (business and personal) in one place and then have it not even work!
I expect more from CC5 since their personal mobile banking app is exceptional!
I spoke to a very nice CC5 representative yesterday afternoon about it and he said I should be able to se a pencil icon in the top right corner to manually add my accounts —nope! No pencil icon! The accounts showed up on his end so it’s doubly frustrating.
After having me log out and log back in and then delete the app and redownload it to try and get the pencil icon, to no avail, he said he’d reach out to IT and get back to me but am still waiting for a phone call. Maybe it will be easier to get assistance by leaving a review.
Don’t say that this app should be downloaded in order to see all your accounts (business and personal) in one place and then have it not even work!
I expect more from CC5 since their personal mobile banking app is exceptional!
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Broken iOS 12 Check Scanning
Great app until iOS 12 broke check scanning.
LAME. Does the company even bother?
LAME. Take a pen and write on your palm is more useful.
