Arrival prediction algorithm needs some work; handy otherwise
This is a convenient app. It makes getting a taxi easy and quick. The one thing that I’ve found the most inconvenient about it and that could use some work, however, is the algorithm that predicts when the taxi will arrive at your location. After you’ve ordered, it nearly always says that it will be there within one minute, and this whether it will be one minute or 15. It makes it incredibly hard to predict and be ready when the taxi arrives. You can either stand outside unnecessarily or make the taxi wait. More importantly, it also means that I can’t really be sure that, when I need to arrive somewhere quickly, the app is giving me correct information. This means that when I need to be sure I will get there in a timely fashion, I just use a different service so that I won’t be surprised by being late. If the algorithm were accurate, I would use this most of the time and only use a different service if I was in a really big hurry and also the taxi weren’t going to be here soon. Since it always tells me the taxi is going to be here soon, though whenever I’m in a hurry, I have to just use something else because the app reporting that it will be there soon doesn’t mean anything.
Show more
EEssentiae
1rst time last
I tried the app for the first time last week. It froze on me. At was at destination and the app was still showing that the driver was 2 min away from picking me up. And the app charged me twice! No happy. I will never use it again
AAustriaVisitor
Misleading
Charge was quite abit more than the estimated 17-19$ fair cost 30$.
Sshtoink
Great app
Love Capital Taxi for anywhere you need to go in Ottawa! I always use this app to book as its so easy!
AAleko13647
Capital Taxi stole money naming it ‘Tip’
In my last ride capital taxi gave 15% tips on behalf of me. This is not how tip works. It’s stealing my money without any authority.
TToufiqRahman
