Took money during “free trial”
Response from developer
Hello SoftPink, Apologies for the inconvenience! We have a free limited version that was introduced in version 1.0.19 of Cara where you can message everyday for a specific amount of messages, without subscribing to a free trial. Regarding the free trial, we do not bill you until the 3 days pass, and a reminder is sent via push notification on the 2nd day to let you know we'll bill on the end of the 3rd day. Nevertheless, we are happy to offer you a full refund. However, as per Apple guidelines, we are not able to directly offer refunds to our users as payments are handled by Apple. You may request a refund from Apple directly for any purchase done through your Apple account on the App Store (including the purchase of a subscription in error). Please follow this link for more information: https://support.apple.com/en-us/HT204084 I apologize for any inconvenience this may have caused. Please let me know if you have any further questions or concerns. You can contact me through the app settings page through live chat or email me through Ask a question or Report an issue buttons. Kind regards, Amr
