Won’t even open
I have an iPhone 12 pro fully updated and I just get a message that my device is not supported due to security issues. Website has no place to get support for the app.
Can’t open the app now! Requires Update and its Updated
Can’t even open the app now after the newest update, app says you need an update even though I updated it.
Would give 0 stars if I could
They don’t have anyone on the phone who can help with anything! Terrible customer service and terrible app will never be using them again
Horrible Service
I had a truly frustrating experience with Drive Caramel. I listed my car on eBay with the option for full payment within 3 days. By the 7th day, I had received zero communication from Caramel, so I decided to reach out. They informed me they were still waiting on the buyer to make the payment, which was disappointing, but it got worse. When I asked if there was a deadline for payment, they told me there were no deadlines—this immediately raised a red flag.
Thanks to eBay providing the buyer's email, I decided to take matters into my own hands and contact the buyer directly. To my surprise, the buyer told me they no longer wanted the car. If I hadn’t reached out, Caramel would have kept waiting indefinitely with no deadlines in place.
This lack of urgency and clear rules is unacceptable. I lost potential buyers on other platforms who were ready to purchase because I was waiting on Caramel to process a payment that never came. I will never use Caramel again and will avoid listing cars on platforms where it's an option for payment. Their approach is unprofessional, and I would not recommend them to anyone.
Thanks to eBay providing the buyer's email, I decided to take matters into my own hands and contact the buyer directly. To my surprise, the buyer told me they no longer wanted the car. If I hadn’t reached out, Caramel would have kept waiting indefinitely with no deadlines in place.
This lack of urgency and clear rules is unacceptable. I lost potential buyers on other platforms who were ready to purchase because I was waiting on Caramel to process a payment that never came. I will never use Caramel again and will avoid listing cars on platforms where it's an option for payment. Their approach is unprofessional, and I would not recommend them to anyone.
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Second time as bad as the First
Won an auction on BaT and their verified checkout is drivecaramel. I knew better after my first bad experience a few months ago, but thought I’d give them another try. Bad execution top to bottom. The buyer and the seller have to constantly email their support team to get things done, so be ready for that. I picked up the car a week late because it took them that much longer to get temp tags to me and for them to get the title picked up from the random FedEx location. I thought I was done… four days later I get a check, the title, and some paperwork left at my door by FedEx (no signature) and instructions to go to the DMV for registration, taxes, and title transfer. I paid $149 for that service two weeks ago! So their response is, send it back and then they’ll take care of it. Not willing to refund me my money, no just take them at their word they won’t goof it up again or that the title won’t get lost. If they had any integrity they’d issue me an immediate refund and an apology. Use anybody else, hard to imagine it being worse.
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