Login
Login process has extra unnecessary steps. Not related to security. Please update so there is no Google sign-in steps and emailing codes from a familiar device.
User interface is very friendly.
User interface is very friendly.
Terrible access.
The login is truly inconvenient. Last version was much better !
Terrible after update
I can’t use the card reader anymore. I have to punch in each customer’s CC number and info every single transaction. Such a waste of time!! Also, this 2 step authentication system every single day is ridiculous! Looking into a new CC merchant!
I’m fed up with them
I have been using them for a number of years all has been good until this last update. You can no longer use fingerprint ID or Face ID as another reviewer stated you have to login your user ID password then wait for a verification. In this case calling the office getting the verification, then going back into the app to take money, this is ridiculous. I tried calling customer support after being on hold for 45 minutes trying to explain the problem they hung up on me. Apparently they have no customer support. I am now looking for a different merchant account provider.
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Update is keeping this from being 5 star
We loved the app & Everything was working fine with the app until this last update. We get logged out and then they want to send us an email every time. We run a tow business & can’t have our guys having to log in and try to retrieve an email eveytime the app decides to log them out. Not all of them have access from their devices to check the email accosiated with their account while in the field. Some actions such as a finger print, Face ID DO NOT work any longer as well. Please fix this ASAP!
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Terrible Customer Service
I had an issue with the app and I can not get anyone to help me. I called customer support and after being on hold for 2 hours they hung up on me. This is absolutely ridiculous!
Not happy
Does not support Face ID anymore so takes longer to log on to run customer payment when out in the field working
Terrible
When I first signed up with this company I had a real persons ph#. I could understand this real person. The dialect was like mine. Today it’s terrible. Keep looking for a card provider.
Call then waiting too long and they don’t care you are !!!
Not good for company
Deplorable
Horrific over seas customer service center. Extremely high processing costs. Do yourself and your biz a favor and get quick books instead. I wish I didn’t wast the time and money on them. They are nothing but a headache and hours on the phone sharing your personal info with people who can barely articulate a name or address. Yea. I totally trust them with my company’s financial credentials..
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App works great!
Vibrant Merchant Solutions set me up with CardPointe and they have great customer support. If you want a simple way to take card payments with low transaction fees, then CardPointe is the way to go!
Stay away from this company!!!
They have all kinds of fees and they take money out of your account on the sneak. Do not use them….. very very shady business…..
Stops/freezes all the time
This app freezes on a regular basis and we can’t proceed with payments, which is unacceptable- I’m very close to getting a new company. Very poor phone assistance.
App works well, design could be better
The font and color design on the app is very difficult use in a sunny outdoor environment. The font is too thin so numbers are hard to see and colors/contrasts are so light it’s almost an unusable app when outside.
Should I delete?
I love the app and what it does but the logo kinda looks like an evil eye to me. I don’t want to support such things.
Money hungry vultures
Dont do business with this company , they have hidden fees and charge you payment card without notice and large fees out of nowhere
Good app but terrible bug
I like the app but there is a terrible bug in it. Every couple of days the settings in the application reset. This requires me to re pick the tip line, swiper type, and receipt printer. Very frustrating!
Great App Easy to Use
This app is great. Constant improvements being made. Easy to add products and different categories to add to a cart and Bluetooth connectivity to printers and card readers. Do anything everywhere at anytime with better rates and customer service than other popular services.
A company that charges $250 to cancel when they don’t provide what you need
I was surprised to find that I was charged $250 to cancel because they signed me on for a 5 year contract. I didn’t know if they’re service was going to work for my company so had no intention of locking in with them for 5 years. Turns out they weren’t able to provide the specifics that my company needed (ie invoicing) which Square and QuickBooks could both provide for me so I wrote a letter of cancellation and was promptly hit with a withdrawal of $250 from my bank account. The charge was unreasonable for them not being able to provide what I needed. I will never recommend this company to anyone ever.
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Jrsobx
When are you going to fix this app so it works consistently on iPhone X???
08/19/18—- works great now on iPhone X
Also face recognition...thanks!
08/19/18—- works great now on iPhone X
Also face recognition...thanks!
