Buggy and slow
App has been decreasing in functionality for a few months. At first when I found it, it worked well and was much better than our terrible off brand smartphones that are slow and have weird autocorrect. The app has slowed significantly and now the last week or so isn’t working well. It doesn’t open, or logs out completely which I’ve never had happen. Three times this last week it logged me out and made me go through ALL the security steps again. Face ID isn’t really working at all. Just today the app has only logged out twice. I am at my hospital on their WiFi, as well as on data to test, and it just keeps happening. I am at worked, signed into my resource role, and also have a connect phone signed in.
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Unable to access
Signing up has been extremely frustrating. Our institution’s access codes are constantly changing. I finally got one that worked, but my Cerner password was rejected, and now my account has been locked. I don’t have a clue how to gain access.
Doximity integration doesn’t work
New integration with Doximity has ruined the calling function. Our hospital contacts consist of a main number followed by entering an extension (no direct number available) and this is not supported by Doximity. I used to be able to call directly from Messenger when the dialer went through the iPhone phone app. Now I have to manually re-enter the whole number every time. There needs to be an option to turn off Doximity integration.
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Lack of options on notification tones and volume
There are no options to change the tone or add critical notification tones to messages. When wearing an iwatch the tones go silent altogether. Probably the worst of these types of healthcare program messenger apps that I’ve used and that’s saying something.
Need louder notifications
Our institution is making a push to adopt this for all communications between nurses and doctors. Problem is that the notification alerts are all extremely short. Right now, our web paging app goes to my Messenger app, and I was able to set up a custom alert tone that is 25 seconds long and guaranteed to wake me from a sound sleep in the middle of the night. I’ll never hear the alert from this app under same circumstances.
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