Very glitchy!
This app is horrible. It’s so glitchy that it doesn’t even allow me to login. The jobs are old and outdated. I have applied for numerous positions but never heard anything back at all. Customer Service just isn’t servicing! You are blessed IF you can get the assistance you need. Just save yourself the hassle and move on…it’s a JOB LOOKING FOR A GOOD JOB!!!!
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Cna
Can not get in the app
Poor app
This app stops working about a week ago. I need to lock my hours but I couldn’t download as it keeps spinning forever. I cross checked with my husband’s phone to download the app, same issue occurred. I’m very unhappy with the quality of the app, extremely disappointed, whata waste of time!
App has many issues
I’m constantly having to back out of the app when I’m going from jobs to account or profile etc also you can’t look at all jobs they show you like 5 jobs or less and when verify phone they send a code but the screen on the app is blank so you can’t add a code to verify your phone # so that means you can’t appreciate for jobs… it’s crazy whoever did this website doesn’t know what they are doing
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Technology
Not user friendly constantly changing
Invoice is complicated - time used & balance: customer service is terrible when you can reach them
Invoice is complicated - time used & balance: customer service is terrible when you can reach them
Pay rate and poor customer service
This side gig is going down because they are changing their pay rate, when they offer you providence clients knowing well that they pay a flat fee. Very disappointing.
Please add passkey for login
It is frustrating to have to fully sign in each time I open the app. Passkeys are more secure, please add this feature to login 🙏
Family Caregiver
As a Family Caregiver, I am pleased with the
phone service when I do have an issue with the app. It’s easy to reach a
Care Specialist on the phone. They are always courteous and professional in resolving any problems!
phone service when I do have an issue with the app. It’s easy to reach a
Care Specialist on the phone. They are always courteous and professional in resolving any problems!
Consistent outages
Frequently will not allow login. Poor customer support - no person on phone call. Slow to respond to any effort to communicate.
Now, changed from iPhone 13 to iPhone 17 and the app will not open at all. Deleted it, reinstalled from App Store. No good. Touch open &!one flash, then disappears from screen.
Now, changed from iPhone 13 to iPhone 17 and the app will not open at all. Deleted it, reinstalled from App Store. No good. Touch open &!one flash, then disappears from screen.
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App functionality stinks
Constantly updating. Lots of glitches. Not user friendly. But it’s the app the employees are forced to use so no point complaining as there is no other option. The times I asked for help it was good help. But overall the app is not well put together.
Not working
App is not working currently. Cannot do anything! It just says “bad gateway” and the “help” line was never answered.
Very helpful
Great customer service!
Doesn’t work
I’ve been trying to verify my ID for a week now. The app has asked me for it three times, and I’ve completed the process each time, waiting for it to go through. But after a few hours, it kept asking me again for the ID verification. After three attempts with no positive results, I’m done with this app. I don’t have time for monkey business if the app has issues.
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Mrs Silvia Adrian
Excellent way to work with families on needs , my capacity for helping people was everyday more accesible. My first year l did a lot classes on the Academy , this is one magistral resource for we learning everyday task , if you interested on work like Caregiver is best begins, Go to the academy and start be prepare Thanks
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Not working
I have tried 10 times to get into but can’t.
App won’t recognize address
Trying to apply to be a caregiver and the app will not recognize any valid addresses to complete my profile. Very frustrating! I emailed support and did their instructions without success. I have active cellular and wifi access. It hasn’t pinged to get my location services turned nor gone into a website for addresses
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App issues
My clients have been wonderful. The app or speaking with someone. I have to give 0 stars. It’s horrible. I love my clients. My clients get 10 out of 10
Annoyed
If I could just get someone from CareLinx any body to return our calls three weeks now nothing.
Just my thoughts from experience…
First off I love the clients I work with. I’ve had 1 or 2 that were difficult but that just comes with the job sometimes but as far as working for this company it is extremely difficult to have someone help you when the system is down or the app isn’t working. And trying to submit timesheets during these issues is even worse.
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Needed an aid
Carelinx took 3 months to finally get us an aid, and she never showed up. I applied for a job with them and the pp is wonky and no one ever calls me back.
