Issues with payment getaway and issue reporting to the customer support Cargills
I’ve been using the Cargills Online app frequently for nearly 1.5 years, and it has been really helpful, especially with its integration of customer service and delivery. However, recent experiences have been quite disappointing. In my last order, two products were missing, and despite submitting three complaints through the app and sending one email, I haven’t received any response. This isn’t the first time—my previous order also had missing items, and I only received a refund after a few follow-ups. It’s now been almost a month with no reply from customer care regarding my latest issue. Very disappointed, and I won’t be placing any more orders through this app.
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Never complete the order
Even after several attempts, it never allow me to complete the order. Keep saying your location will be updated soon. But it is a short distance within the Cargills store.
Response from developer
Hi, Cargills Online operates from separate online stores, currently available near Colombo. Please share your location with customer care at 0117 129 129 or care@cargillsceylon.com so we can check the issue.
Cannot spot what is unavailable in the cart
I added what I wanted to the cart and then proceeded to the payment section. Once I hit the pay now button, it says one item is unavailable, and it asks me to remove the item. Once I went back to my cart, it was not identifiable which one was unavailable. I had to go through each and every item (go to the product view) to see which was unavailable. Super inconvenient. Please fix that soon.
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Response from developer
Hi, Thank you for your feedback. We have now fixed this issue. If you do have any issues please do let us know by calling us on 0117 129 129.
SCAM
Never worked as intended , Prices never Updated , always troublesome Experience with IOS app as of June 04,2022 .
They don’t hear our voices , it’s like Current SLGovernment President !
#GOHOMEGOTA2022
They don’t hear our voices , it’s like Current SLGovernment President !
#GOHOMEGOTA2022
Response from developer
Hi, Sorry for not hearing from us sooner. Could you more explain us your experience in more detail? If you can share screens shots where you had issues to following email ID: customerservice@cargillsonline.Com
Don’t believe in Cargills online
Worst online retailer in Sri Lanka , there are outdated as of Dec 20,2021 ,
Sri Lankan government Corrupt retailers online portal is matched by Privately owned Cargills Firm !
Sri Lankan government Corrupt retailers online portal is matched by Privately owned Cargills Firm !
Doesn’t work at all.
I tried to locate my location in map. It says they are not delivering to that location.
Then I tried changing location to one of their Cargils outlets.
Hilariously it says they don’t deliver to that address either.
Please fix major issues before launching an app.
Then I tried changing location to one of their Cargils outlets.
Hilariously it says they don’t deliver to that address either.
Please fix major issues before launching an app.
