Landscape mode is gone after the recent update! Why?
Please bring it back! Very annoying to have to watch in portrait mode on my iPad.
Still no landscape mode after over a month! Ridiculous not have the option for the iPad! Asking again to please bring it back!
Thank you for finally bringing landscape mode back.
Still no landscape mode after over a month! Ridiculous not have the option for the iPad! Asking again to please bring it back!
Thank you for finally bringing landscape mode back.
Landscape mode is gone after the recent update! Why?
Please bring it back! Very annoying to have to watch in portrait mode on my iPad.
Still no landscape mode after over a month! Ridiculous not have the option for the iPad! Asking again to please bring it back!
Still no landscape mode after over a month! Ridiculous not have the option for the iPad! Asking again to please bring it back!
What happened to iPad landscape?
The latest update messed with the iPad app which no longer plays on landscape. Please fix.
Intermittently Works, Poor Support
I’ve donated to Cascade PBS and KCTS9 every year. The apps intermittently work, sometimes don’t recognize me despite recent donations. Customer support is poor. Very frustrating.
The response that I received from a developer was to contact Donor and Audience Relations.
Seriously?! They can’t fix the issues with your software app!
The response that I received from a developer was to contact Donor and Audience Relations.
Seriously?! They can’t fix the issues with your software app!
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Intermittently Works, Poor Support
I’ve donated to Cascade PBS and KCTS9 every year. The apps intermittently work, sometimes don’t recognize me despite recent donations. Customer support is poor. Very frustrating.
Response from developer
Sorry to hear that you are experiencing issues with our app. Our Donor and Audience Relations Team is here to support you. Please contact us via email at customerservice@cascadepbs.org, or by phone at 1-800-937-5287 (M-F, 9am-5pm).
No Landscape Mode
If Cascade PBS is still interested in viewer support this is likely not the best way to encourage that.
PBS app so much better
The Cascade PBS app is a poor substitute for the PBS app. Two examples: when I searched for an episode title I found it easily on the PBS app but the same search yielded nothing on this one. Also, I want to save an episode in a series (like American Experience) but I can’t seem to do so in this app. Cascade PBS - if you’re gonna offer a local alternative, you need to do it well!
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Why portrait mode?
Please bring back landscape mode.
Landscape mode is gone after the recent update! Why?
Please bring it back! Very annoying to have to watch in portrait mode on my iPad.
still the most annoying app
There's always a new, unpleasant surprise with each update and no action on long standing problems with this app
New with this update? The app is frozen in the vertical orientation on my iPad, it does not rotate to the horizontal orientation. Makes it completely useless for watching programs on my ipad now.
Still not fixed? The need to login again after a new app update, which none of my other streaming apps require. Why does this happen? Apparently because the update deletes the app database as evidenced by the loss of my watch history and my list of bookmarked programs I want to watch in future.
New with this update? The app is frozen in the vertical orientation on my iPad, it does not rotate to the horizontal orientation. Makes it completely useless for watching programs on my ipad now.
Still not fixed? The need to login again after a new app update, which none of my other streaming apps require. Why does this happen? Apparently because the update deletes the app database as evidenced by the loss of my watch history and my list of bookmarked programs I want to watch in future.
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App crashes at opening
I love PBS but the functionality of this app is so frustrating! 40% of the time the loading screen freezes/glitches and can’t be fixed (even after quitting/reopening).
Doesn’t work
They are happy to take your money. App doesn’t do anything. Be careful, if for some reason you do send them money, because the default is for monthly payments, which you may not have intended. They deserve to fade from existence. Dishonest and incompetent.
Too bad, very disappointing
Very frustrating experience trying to set up an account and log in. The Passport section functioned perfectly, what a surprise. But still can’t watch the shows I want to, it keeps telling me I need to set up passport. Horrible app.
Great When it Works
The app both on my phone and on our our Fire TV works intermittently. We have tried it on internal and external drives. It’s so frustrating to not be able to just have regular access to it when you’ve paid a donation and you’re getting into a show and its characters but can’t watch it when you want to half of the time. When it does decide to open up, there have been no problems.
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most annoying app
Constantly asks me to sign in, not only every time I open the app but also after I watched a video and am trying to watch the next video. I see from other reviews this issue has been reported by users a year ago and the app maker committed to fixing the problem. And still the problem exists.
Totally useless
Can’t open unless you are a member
Absolutely Worthless
Particularly if you’re in Canada, because many shows are not available. Also, they make it a nightmare to sign in (my login isn’t working with Cascade, but works with the PBS app), and an even worse nightmare if you want to stop donating (for services you’re not getting). It’s like it’s all just set up to rip off seniors who don’t even know they’re subscribed to monthly subscriptions. And they do this all with zero shame. It’s so awful.
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Very annoying
I created a. Account and set up the donation . The money was charged immediately but I could not get past to donation page to watch shows
Frustrating
Completely confusing… registered with AppleID. Monthly subscription debited from my account and can not log in without doing another donation. Can’t use it. Frustrating customer experience
Fail!
Before releasing an app you need to test it. I paid $60 for year subscription and….nothing. You made the ability to charge a credit card right. But the app doesn’t work at all—and no access to Apple TV either. Get it together, or pull it until ready.
