I purchased this app to study for COMLEX Level II, and it was a great, high-yield resource. HOWEVER, my iPad later crashed and I had to get a new one. When I went to restore the app on my new iPad to prepare for COMLEX Level III the following year, I had to PURCHASE THE APP AGAIN for the full price (around $40) because they had removed the 4th edition I had purchased and replaced it with the 5th edition!!!!! I contacted the Apple Store, and they could not refund me, but suggested I contact Expanded Apps. After contacting them, they completely denied that this was the case, saying I should be able to download it for free as long as I was using the same iCloud. BUT THEY ARE WRONG - if you lose your iPad or break it or update it, you will lose access to this very expensive app and have to purchase it again!!! I would never have purchased this app if I had known this was going to happen. Unfortunately, I also purchased several other Case Files apps during 3rd year including Internal Medicine, Surgery, and Pediatrics, which I also have lost access to since the editions were updated. How horrible that all that money I thought I was investing was technically stolen from me after my iPad crashed. Very very very bad business!! I will strive to let everyone know to buy the paper copies of Case Files rather than the app so this won't happen to them. It's a shame really!!!
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Response from developer
Hi Autumn,
So sorry you are upset about your purchase of Case Files: OB/GYN. As we explained to you when you contacted us, we were not able to update the 4th edition because it was removed from sale in 2016 by the copyright owner. Because this app contains medical content, it's important that it is always up to date and the 5th edition, which is sold as a separate title (same as with the physical books) was placed in the app store. Your app would have continued to work even after it was removed from sale, but unfortunately, when Apple updated their operating system, the new OS didn't work with older apps. This is the reason the app would not restore on your iPad. Please feel free to contact us if you have any further questions or need assistance.
