Best for Italian food in Dubai
Great products at the right price! Highly recommend
Works better than the website
I prefer using the app over the website honestly.
Faster to browse, easier to find what I need and checkout is quick.
Works well.
Faster to browse, easier to find what I need and checkout is quick.
Works well.
The app is not working
I’ve tried to go through with my order multiple times in different days and I’m unable to do so. After filling the cart several times it is VERY annoying not to be able to go through with the order. Let me know once it’s fixed please as I would like to order a few things.
Great Italian Options
Great Italian Options, Very Reliable. Value for money and great service. Delivery is on time and can be scheduled in sometime slots.
Food not deliver
I didn’t received my food on December 31 and I had people coming to my home.
It was a Casinettos’s mistake and they didn’t gave me any solution.
It was a Casinettos’s mistake and they didn’t gave me any solution.
Response from developer
Good morning, and thank you for reaching out. We are truly sorry to hear about your experience with your order on 31 December, especially given that you had guests at your home. We sincerely apologize for the inconvenience caused and for the fact that a satisfactory solution was not provided at that time. This situation falls short of the service we aim to deliver, and we understand how frustrating it must have been for you. For further assistance and to help resolve this matter as quickly as possible, please feel free to contact us directly at: Email: orderonline@casinetto.com Phone: +971 4 602 5300 Our team will be ready to review your case and provide the appropriate support. Once again, we apologize for the inconvenience and appreciate your understanding.
Amazing Quality!
Casinetto offers the best Italian food selection in the UAE!
Fresh Groceries, Great Deals & On-Time Delivery!
I’ve been ordering from this online grocery supplier for a while now and I’m truly impressed. They offer amazing deals every day with a wide variety of grocery items to choose from. The delivery is always on time, and everything arrives fresh and well-packed. Shopping has become so convenient, and the quality of their products is consistently excellent. Highly recommend for anyone looking for reliable, affordable, and fresh groceries delivered right to their doorstep!
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No customer service
I got flour with bugs, customer service didn’t reply email after many calls they didn’t honor anything . Bad quality and the lost a customer. Wouldn’t recommend .
Food amazing
Congratulations Giacomo the make Nice and amazing concept
The order some food ready
Lasagna ,
Parmigiana, rabbit with mushroom and ravioli very good and amazing
Delivery in correct time and package very clear and not opening
Congratulations again and good luck for the future
Ciao e grazie 👏💪🤗
The order some food ready
Lasagna ,
Parmigiana, rabbit with mushroom and ravioli very good and amazing
Delivery in correct time and package very clear and not opening
Congratulations again and good luck for the future
Ciao e grazie 👏💪🤗
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Unable to Cancel or edit orders
The app does not allow any form of editing an order, not cancel, not add or edit
App not efficient
Many products missing always. Delivery always late. Not possible to add to the order done so u have to order again and pay double costs of shipment. Pay attention when u change address because the app keep the old address for delivery and change only the billing address (that nobody cares)
Improve your app please
Your categories are a mess. There is no logic behind. Using certain key words in the search box results in not all the products are coming up that you actually have and also items pop up which are totally unrelated.
Best Italian food options, worst delivery app
Excellent choice of Italian food, terrible app. Sometimes I don’t even manage to make my orders and I just give up
App is incredibibly outdated
The product selection is great, but the app feels like it was made 15 years ago. I was about to make and order, but could not complete as there was some bug whish didn't allow me to add my address.
App keeps on crushing
Better to use the website
Be careful I’m not the first one that this happened
I order twice in casinetto, first time I paid online and the package was delivered in another building , only after hours of call I manage to get the delivery picked from the wrong address and brought to me, second time I decided to pay by cash and I’ve got charged the normal cash delivery fee but they also charged me 30 Aed extra from nowhere. I won’t buy anymore in Casinetto and I will recommend to all my Italian friends in Dubai do not buy anymore from them
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