Not working
Doesn’t seem compatible with IPhone 14
Review of Mobile App
This app has been exceeding helpful.
Convenient, Reliable, Educational
Med Ed is a great educational online platform. The content is thorough. I appreciate the notes and the detailed lectures. It is very convenient to be able to access on any mobile device.
I did not find response / feedback to my online question as this was one of the said advantage on the course.
Scrolling back and forth was difficult when I wanted to replay a certain portion.
Thanks for these online classes Med Ed amd CE 21 mobile.
Mixed results
Response from developer
Hi MrJoey - if you'd like to share any thoughts on issues with the app, we would love if you would send your thoughts to support@ce21.com attn Reid S. I'm sorry you are having a negative experience - we improve the app through user feedback!
CCRN ebook Q&A fiasco
Response from developer
Thank you for bringing this to our attention, we are attempting to resolve this issue. You can currently download the ebook using the Chrome browser on either device through your account page and use any e-reader app you have. With the next CE21 Mobile release coming out in May 2023, we have fixed this issue within the mobile app.
App not opening
Glitch
Response from developer
Hi Walter, I apologize about that experience. It sounds like you're switching catalogs and no matter what one you switch to it keeps showing / stuck on PESI and your products you've purchased? This one is a bit unusual - two paths here: (1) We have an update to the app coming out within a week. Try updating to the newer version and see if this resolves it. (2) The other step would be uninstalling the app and reinstalling it. If the issue continues, please reach out to support@ce21.com attention to Reid S. and I'd like to help figure out/fix the issue.
It used to work…
Can’t scroll
Response from developer
hi PurTliLadyTheAngryPirate. Typically programs cannot be scrolled through only if the program has time tracking enabled which requires the program to be watched in real-time as a certification requirement. If you have any questions on if this is reality on this program or any technical issues - please contact us at 877.602.9877 for customer support.
Keeps crashing
2 problems
Adequate but not great.
Response from developer
Hi Pinkie, Thanks for your comments. Certain programs have certification requirements that "pause" the video if you switch to another application. This is to prevent you from failing certification. If your program has mandatory participation codes, polls, attendance confirmation elements - this is most likely the scenario. Other certification requirements (or lack thereof) will allow you to switch to another app while the video continues - it really depends on the program requirements. If the program has video and slides, the video can be made full screen by tapping on the video and clicking on the full screen icon in the lower right corner of your video. If you do not see this full screen icon in this location, this also may be due to certification requirements / operating system such as on an iPad on a program with participation codes, we have to disallow making the video full screen due to the way the Apple video player operates. If the video was allowed to go full screen on an iOS device, it would block the participation codes. This issue does not occur on Android devices where we allow the user to go full screen video and the participation codes display over the video. If you have questions on the above, please don't hesitate to contact us at 877.602.9877! Thanks - CE21 App Support
Overall enjoying the App
Response from developer
Hi Ginbahr, I appreciate your feedback. Can you reach out to support@ce21.com and put "Attention: Reid S." in the subject and let me know any additional details such as what device you're viewing this on? I'd love to figure out what's occurring to cause this as we are unable to replicate this internally. Thanks! Reid S.
Overall - very good
Downloading doesn’t work
App times out if you pause the streamed video for a short time and because of constant closing of paused video timed out app it is just aggravating to use.
Reid S my guess is that time out of the app halts downloading and if resumed downloading starts from 0 again and the same thing happens all over again. Streamed video when pausing the app even briefly has been timing out with the app for months/if not more than a year on various iOS devices and multiple IOS versions needing the user to go in from the class/video list back to the desired video and play it again. The app is not closed by user when timing out and background refresh is enabled. This user was on the latest iOS 14.4.2 and iPad and iPhone models released in 2020 and connected to various WiFi networks.
Sorry, I can’t volunteer more of my time to be your troubleshooter as I have a full time job with insane overtime already. Hopefully your developer/tester access iOS devices as they are readily available.
Response from developer
Hi. We'd like to do some additional digging on what may be causing these issues as downloads quitting at 5% shouldn't be normal - nor paused video timing out as there isn't a time out function in the app. Can you contact us at support@ce21.com (direct to Reid S.) to start some troubleshooting to see if we can figure out what's causing this poor experience by gathering some additional details?
Great app but too big
Response from developer
Hi Grumpy Today! The app itself should be quite small as far as installation size. I'm wondering if you have downloaded videos for Offline Viewing which will trigger downloading the programs to your phone. This is intended for viewing programs in locations where there may not be Internet (such as on a plane). You can remove the downloads at any point (after watching or if unintended to download vs stream) by clicking on the "Downloads" section at the top of your app to filter to just downloaded programs. If you have any further questions, please contact us at support@ce21.com (ask for Reid S.) for additional support!
