Unresponsive
Their support line never has anyone ready to answer. I spoke to a representative at the Centivo Insurance branch and they even said they were having trouble reaching someone at the Centivo Care branch. I emailed them 3 days ago for a call back and the email was not answered/nor did I receive a call back.
My issue was that they said I could not access the Centivo Care telehealth services until February 1st despite my summary of benefits stating that my coverage began on January 1st. Disappointed with the lack of support especially since I had ran out of my medication and was looking for a fast/convenient way of speaking to a physician through their Centivo Care telehealth services.
My issue was that they said I could not access the Centivo Care telehealth services until February 1st despite my summary of benefits stating that my coverage began on January 1st. Disappointed with the lack of support especially since I had ran out of my medication and was looking for a fast/convenient way of speaking to a physician through their Centivo Care telehealth services.
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restart bug
it’s infuriating how it restarts when you switch to another app and back
visits are only for Chicago , Boston, New York
With the regional limitations this app is only useful for refills and video consults. They cannot check what’s wrong with you over video unless it’s something obvious you get from questions
like the idea, but struggling with buggy-ness
I’m just starting to use the app, but the chat function always seems to have difficulty loading for me. I have to exit the app completely before I can send a message that I’ve had to retype 3 times.
When trad healthcare is the better option, you know it’s bad
This company is a startup that raised a $100 million and still can’t figure it out. The brick and mortar concept is a bait-and-switch that lures you in with actually good doctors and NPs in person and then immediately passes you off to PAs and random vaguely invested clinicians who know nothing about you and will only meet with you via the app and charges you for every single text communication that goes through … even when there is no diagnosis or medical ask delivered. Need to know if it’s a “come into the office” or “talk over video” visit? They’ll charge you. Need to ask for a refill (which they only nonsensically prescribe on a month to month basis, even when it’s not a controlled substance), they’ll charge you for a full visit, even if you have zero human or app interaction. (How is this legal???) There seems to be a general “idk y that happened *shrug*” attitude from billing and support. It must be bad to tell you you’re better off at established medical providers and doctors… which is its own kind of scam. But stick to the doctors. At least when those guys data harvest from you, it might be on the news someday.
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