CentrixDial

CentrixDial is the mobile agent client for contact centres running on CentrixPlus. Sign in with your agent account, pick a campaign, join your queues, and start working calls from your phone. • Take inbound queue calls and place outbound calls over a secure connection • Work your assigned lead list and file a disposition on every call • Mute, hold, keypad (DTMF), and transfer during a call • Set your status — Ready, Paused, Wrap-up, Offline — with only Ready in the routing pool • See queue activity, your KPIs, and recent calls at a glance • Stay connected on a call even when the screen is off CentrixDial requires a provisioned agent account on a CentrixPlus / Asterisk deployment. It is a staff tool, not a consumer calling app.