Won’t ever buy a Century product again!
As per other users, this product is absolute garbage…bought several years ago and was super difficult to ever get WiFi to connect, and very unstable if you’re lucky enough to get it connected…as of May 2024, I even moved one of my mesh WiFi routers right next to it and it still won’t connect!!! After wasting hours trying to get it running again for this season, I’m going to give up and rely on the manual programming of the pump and throw the WiFi module in the garage since there seems to be ZERO support for this product. Won’t be buying anything from Century again after this experience.
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One star, because i cant give it Zero Stars
As someone else said about a week ago, its horrible. No connection in over a month. No support. Plus, bad design on program and hardware. When installed, can only control pool motor from your phone. If it goes down, you cant do anything.
Going to cut the cord, get a new basic motor and go back to the nice, easy, has stood the test of time, mechanical timer.
Stay away.
Going to cut the cord, get a new basic motor and go back to the nice, easy, has stood the test of time, mechanical timer.
Stay away.
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Unstable- once again
When I first purchased the VLink over 4 years ago their servers were very unstable. The developers finally addressed the issues on their end and the VLink controller and this app worked great for years until mid April 2024 when the controller stopped connecting once again. Support says they are having connectivity issues. What exactly does that mean? I guess if your server goes offline for over three weeks then yes my controller can not connect. Why has this issue not been resolved? All the red flags of a product that is no longer supported or cared for by the company that sells it.
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Absolute garbage.
Absolutely the worst consumer product I think I’ve ever purchased. What makes it worse is there’s absolutely zero customer support. I’m removing the entire pump along with this garbage connected device and replacing it with something else. Simply doesn’t work reliably and never has during the two years I’ve had it. Lost connectivity two weeks ago, but at least the pump was working. At least for a while. Came back to the house and the pool was completely green because the pump hadn’t run for over a week. Attempted to call customer support, and got someone in India that sounded completely laughing drunk. I just don’t get how companies can be so sloppy and useless.
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Hit or Miss
When it works it is very convenient. The main problem is the lack of reliability. It is frequently down and it seems to happen on weekends and holidays. Trying to manually override it with the keypad is usually frustrating as well. They need to schedule the server for this app to reboot nightly so it is available for customers. Sad that they created this but don’t maintain it.
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Trash
This does not work. At all
Revising my previous review
I had previously given this app and wireless link 1 star- now I updated to 4 stars. My problem had been the the unit was placed behind a garden wall which reduced connectivity to wifi and resulted in poor responsiveness. Override hadn’t been working.
Once I relocated the unit to a better location to connect to wifi- everything works smoothly! 4 stars now.
Once I relocated the unit to a better location to connect to wifi- everything works smoothly! 4 stars now.
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Won’t connect to app or desktop account don’t match
Got one new not able to set up
Try several devices and apps
Try several devices and apps
Upgrade is terrible
Had no issues until they upgraded the app. When it works it’s fine, until it doesn’t, which is way too often.
New version has broken features
I can no longer set the schedule for my auxiliary load (which operates my pool cleaner pump). The energy calculation is always zero.
Completely broken
The latest update has completely crippled the ability to control the pump from a device.
When I try to login with my password on this version it tells me I need a new code. Once the new code is input I just get “you controller is not connected”
When I attempt to use the old version of the app on a different device it just spins on the status screen.
I have no idea what they are doing, but the app is now useless.
Please fix the issue.
When I try to login with my password on this version it tells me I need a new code. Once the new code is input I just get “you controller is not connected”
When I attempt to use the old version of the app on a different device it just spins on the status screen.
I have no idea what they are doing, but the app is now useless.
Please fix the issue.
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Broken app
When attempting to set up an account I get a “could not connect to the server” error. I am returning the ridiculously overpriced controller.
