Can’t reset password
I forgot my password since I hadn’t ever used it since I bought it 7 years ago. It is my backup smoker. My master built finally gave out after ten years of dependable service. I thought thank goodness I have a backup only to find I can’t even change my password. By looking at all the other comments I don’t think it would have worked anyway. So now I’m going to strip what I can from it and off it goes to the land fill. I’m definitely going to buy a different brand from now on!
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Horrible
Forgot password and reset doesn’t work.
Tried to create a new account, email already exists.
Why the security? The only people who can use my smoker are the Chinese hackers.
Waste an hour trying to turn on a smoker every time I try to use it. There is no manual override on my smoker, must use the app.
Avoid at all costs
Tried to create a new account, email already exists.
Why the security? The only people who can use my smoker are the Chinese hackers.
Waste an hour trying to turn on a smoker every time I try to use it. There is no manual override on my smoker, must use the app.
Avoid at all costs
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Poor app bricks smoker
Really wanted to make this work but couldn’t even get through setup. Since there are virtually no manual controls on the smoker it is rendered useless. I am relatively advanced on network tech and this this is just unusable.
Char-Broil employees should quit
Terrible app, no support. Company should be ashamed and everyone who works here should feel bad about their life choices.
How is CharBroil still in business?
Worst app experience of all time. Smoking meat requires timing, I spent an hour and a half getting it working. Going to be very late for the 4th celebration. Last CharBroil product I ever buy.
WORST PRODUCT EVER!!
IF I COULD GIVE THIS APP ZERO STARS, I WOULD! I did everything correct in order to set up my smoker and the app, and it does not work at all! I’m so shocked that CHAR-BROIL would make a product that is not user friendly.
No need to Repeat
Everyone else says it all… DO NOT BUY CHARBROIL PRODUCTS. Nuff said.
App and resetting the password
If I could give this app and customer service 0 stars I would. Apparently customer service thinks resetting the password for your website account is the same as the app. It’s not. Why? Don’t know. So I cannot reset my password for the app nor can I log in because when I set up a new account it says my email is already in use.
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Doesn’t work
I’ve gotten this app to work twice. This last time it was mid chip burn and it signed me out and deleted my account info, and now I can’t get the smoker to work at all… so so disappointed. I dont know if it’s the app or the smoker. But either way don’t get either!
Terrible
Every negative comment you read about this smoker and app is an understatement. This is the worst product I have ever purchased. The smoker will not operate without the app and the app never works. Customer support does not exist. I will never buy another Char-Broil product.
Don’t wast your money
I have the WiFi smart smoker This smoker has been nothing but problems. Update issues, connection issues, won’t smoke in manual mode without app. This smoker actually detours me from smoking. Every time I use it, I am reminded of why I dislike this thing so much. I’m trying to smoke chicken today and the thing won’t even heat up. The app doesn’t tell me the temp inside because the probe is hooked up. Then once you think it is working. Then wonder why the numbers are not changing in the app. Well it’s frozen. The smoker is not hot and you just wasted 20 or 30 min. You restart the app and have to reset everything. Super annoying. Saving up to get a real smoker with apps that work
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Glitches, Glitches, Glitches…
This app is extremely glitchy, and the notifications never work.
Worst product ever
My ex-wife got me this when we were still married. It has never worked right and I think of it as proof that she was literal Satan. I hate this company and I hate this product.
Useless device, app won’t connect
Worked great until I logged out. It wouldn’t connect when I logged back in. Even with resetting everything it will no longer connect making the smoker useless.
They are lucky you cannot give zero or negative stars
First of all the app is hot garbage and only the support service tops it. You can spend an hour on the phone telling the support staff that you have gone through the entire Troubleshooting database and yet they read through it again. Honestly, I’m about to contact Consumer Protection because this is total garbage. NEVER buy ANY Charbroil products!
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Terrible Experience
The directions are garbage. I preheated it and put my meat in all ready to go and it says I need to preheat it. What do you think I was doing for the past hour+?!? Garbage. Do not buy.
No troubles here…
For the life of me I don’t know what all the Hub-Bub is about. It lost 1star for two reasons. 1- It is a little hard too get connected to your WiFi. I’m a tech and it took me two try’s. But once it’s connected it’s as solid as a rock. 2- Nowhere in the book does it say anything about “water proof or not”. I had to buy a new controller board, top. And a new power board, under the bottom. If you are going to leave the smoker outside get the slip on clover, it’s will worth it.
I have been using this WiFi Char-Broiled Smoker for nearly 2 1/2 years now. I love it. Prepare the meat Start the Smoker and go about your business.
One thing to remember. Don’t try to out think the program. Put the wood chips in. Start the App on your phone. Then follow the instructions. If the thing says go press the start button, then go press start button.
In my book this smoker is Aces.
I have been using this WiFi Char-Broiled Smoker for nearly 2 1/2 years now. I love it. Prepare the meat Start the Smoker and go about your business.
One thing to remember. Don’t try to out think the program. Put the wood chips in. Start the App on your phone. Then follow the instructions. If the thing says go press the start button, then go press start button.
In my book this smoker is Aces.
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Dang...Do something about this wonky app Char Broil!
This app worked fine last year. Uncovered my smoker and parts of the app are only partly visible. Did a chip burn...won’t let me add food as selecting probe you have two choices with drop down link...only part of the text line is visible and would not let me see the drop down lists of temps to set. Shut down the chip burn, tried probe cook and same issue. Recipie selection Beef and same issue with selections not launching drop downs. Finally did Timer Cook and kept tapping around the text for oven temp and finally the drop down appeared...I set that Max temp, did same with Timer till it popped up and set 4 hrs...seems to be working but the meat has the probe in and I don’t get to see that temp. App says last updated 8 mo ago...
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Bad
I bought this smoker it only came with one rack when it said 3 then it won’t hook up to the app I have tried and tried I cant get the app to sync with my phone then it took me 2 days to smoke chicken quarters.
What a garbage!
Firmware update required to use the smoker, but firmware update failed 8 times in the row. Customer support is closed. Returning it to the store tomorrow. screw you CB with your stupid games. DO NOT BUY THIS SCRAP! Ot is truly unfortunate that labor of so many people goes to waste over the mistakes of a few incompetent programmers. Tried to contact the company - the only solution they offer is to return the smoker, which we received as a gift. How does this company stays in business? It is now on my blacklist. I will not buy anything with the Chair-Broil brand. Sorry, Columbus.UPDATE -The company updated the firmware, but it still does not work- calls for adding the food after the preheat and won’t restart after that. WHAT A JUNK.
TO PEOPLE AT CHAIRBROIL IN COLUMBUS GA - I wish everyone of you gets this smoker for Christmas. You deserve it!
TO PEOPLE AT CHAIRBROIL IN COLUMBUS GA - I wish everyone of you gets this smoker for Christmas. You deserve it!
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