Love my purchases
I have now purchased 3 dresses and the fabric and fit is amazing . And super fast postage . Highly reccomend
Charcoal is fun to shop
Great clothes at a good price I love the fabric
Don’t waste your time and money
I have never had such a bad experience shopping at an online store in my life. I bought two dresses, and I knew that one of them was non-refundable because it was on sale. However, the other one didn’t fit properly, and to be honest, for such an expensive dress, I expected much better quality. Both dresses looked so cheap that they could have come from Shein or Temu.
When I tried to initiate the refund process, almost $20 was deducted from my refund for shipping and handling fees. I then tried to get a exchange for another dress or a gift card so I wouldn’t have to pay the handling fee and could choose another dress I liked instead. However, when I tried to use the gift card, it simply didn’t work. Both the website and the app kept redirecting me to new pages and wouldn’t let me complete the process.
The customer service and the lack of clear instructions were extremely disappointing.
There are so many other clothing stores in Australia where I can shop without having to deal with these kinds of handling fees. For me, this store is a definite no. This was, of course, my first and last time shopping here.
I would not recommend this store at all.
When I tried to initiate the refund process, almost $20 was deducted from my refund for shipping and handling fees. I then tried to get a exchange for another dress or a gift card so I wouldn’t have to pay the handling fee and could choose another dress I liked instead. However, when I tried to use the gift card, it simply didn’t work. Both the website and the app kept redirecting me to new pages and wouldn’t let me complete the process.
The customer service and the lack of clear instructions were extremely disappointing.
There are so many other clothing stores in Australia where I can shop without having to deal with these kinds of handling fees. For me, this store is a definite no. This was, of course, my first and last time shopping here.
I would not recommend this store at all.
Show more
Filtering doesn’t work :(
Love the clothing but when I filter my sizes it still shows me things not available in my size? Made it not worth my time
Materials
The app doesn’t show material composition for some reason?
Attractive clothing
Really pretty stuff BUTTTT for the life of me, I can’t locate the clothings material section. All the items I’ve opened don’t show what it’s made of….. and I can buy stuff without knowing what material it is.
App doesn’t work
I cannot access the app last 24 hours, I couldn’t make my purchase
Doesn’t work
When I open the app, it doesn’t even go past the landing page. It’s just stuck at “CHARCOAL”.
Minor fix required would bring major value
My favourite brand however the app could use some work. Every time I click on a product and click back, I don’t go back to where I was on the product list. Instead I’m taken back to the top of the list and have to scroll back down to where I was up to. Would appreciate if this gets fixed for better experience.
Show more
🤍🤍
love it
