From a VIP CUSTOMER Alida Hemery
What happened to your CUSTOMER SERVICE????!!! Are you not shipping and delivering to France any more? This is very frustrating as a VIP customer!!! There must be a way to satisfy your VIP customers again. This is very disappointing.
Beautiful app and products
Beautiful app, easy to navigate. Good descriptions, everything you need to know to make an informed choice. Products are gorgeous too.
Absolutely love the new app.
Definitely a step up from the last one.
Awful customer service
DO NOT buy from here ordered an item on 5th January… item in stock … should have been here in 3-5 working days… rang a week last Monday no answer… they DONT ever answer phone… In email was told it would be here this week … rang today still no answer… surprised… don’t be .. told it would be with me the following week .. smelling a rat went back to them asked for a promised delivery… shock horror my order is cancelled with … you will get your refund within due course. Just went on my order and it said I’d cancelled it … another lie … I will keep you posted on my refund… please be honest with customers… such shocking customer service… one untruth after another!
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Communication-Disorganised
I received ordered three items value of almost £200, after order confirmation nothing for two weeks so I called. Apparently wasn’t sure if the vase was in stock but possibly it was. I emailed at least 3 times. I worked from home today to take delivery and one still not arrived.
Communication would be good instead of me having to chase numerous times. Shame as used this company in the past but seems totally disorganised now.
For info I never usually review if I have something negative to say.
Communication would be good instead of me having to chase numerous times. Shame as used this company in the past but seems totally disorganised now.
For info I never usually review if I have something negative to say.
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