ChatK AI

We are thrilled to present the biggest and most powerful update yet for the ChatK AI App (Version 1.2.0). This major release represents a significant leap forward in how you manage your customer relations, coordinate team tasks, and schedule communication directly via WhatsApp Business. Here is a detailed breakdown of all the exciting new features and improvements in this version: 1. Smart Bulk Actions for Conversations • Fast-track Queue Management: Effortlessly manage busy periods and large message volumes. With a single long-press on any conversation tile, enter "Multi-Select Mode" to select dozens of chats at once, saving your team hours of manual sorting. • Instant Bulk Assignment: Transfer and assign a large cluster of conversations to another agent or a specific department in a single click, balancing the workload instantly across your support team. • Bulk Resolve and Close: Close and archive multiple resolved customer tickets simultaneously, cleaning your inbox and letting your team focus on active conversations that need immediate attention. • Secure Bulk Deletion: Instantly clean up spam or outdated temporary chats to keep your team's workspace organized and optimized. 2. Advanced Message & Media Scheduling • Uninterrupted Customer Engagement: Draft your responses now and let the application deliver them at the perfect time. Schedule standard texts, media files (images and videos), or pre-approved WhatsApp templates. • Perfect for Follow-ups & Campaigns: Ideal for appointment reminders, tracking delivery statuses, or sending marketing updates during peak customer hours without requiring active agent presence. • Clear Gold Alarm Indicator: Scheduled messages sit visually in the chat thread marked with a clear gold alarm clock icon and a "Scheduled" label to differentiate them from sent messages. • Dynamic Management Controls: Access a full list of scheduled messages for any customer, change the scheduled time, edit the content, or cancel the message entirely before it is sent. 3. Enhanced Native Arabic Layout & Localization Support (RTL) • Native Translators & Delegates: Rebuilt the localization system by integrating native Material and Cupertino localization delegates to ensure all layouts respect the Arabic language rules natively. • Seamless Right-to-Left (RTL) Navigation: The user interface transitions smoothly from right to left, including side menu drawer movements, buttons, alignment, and informational banners, providing an intuitive experience for native Arabic speakers. • Fully Translated Dialogs & Pickers: All interactive date/time calendars, custom option modals, and dialog notifications now display automatically in clear, correct Arabic layouts. 4. Critical Security, Stability & Performance Fixes • Uncompromised Push Notifications: Resolved push token expiration issues (FCM Tokens) to ensure instant, real-time message alerts reach agents even when the app is closed or running in the background. • Sanitized Phone Formatting: Implemented smart number formatting to strip leading zeros, spaces, and special symbols automatically, ensuring reliable global delivery to any country code. • Lag-free Scroll Experience: Optimized memory usage and resolved stuttering issues when scrolling through long chat threads containing heavy images and documents. • High-Fidelity Audio Messages: Fixed audio recording duplication issues and enhanced the overall stability of the in-app voice recorder and audio player for crystal-clear playback. Thank you for choosing ChatK AI to power your business communications. We are committed to constantly delivering the best tools to help your business grow. Update your app today and start exploring these new features. We always welcome your feedback and ratings!