The Chatly app doesn't provide the paid Premium features with my annual subscription.
I'm contacting you regarding the Chatly app, for which I have an annual Premium subscription through the App Store.
For two days now, the app has been malfunctioning: chats in the app open and load, but after I send a message, I don't receive a reply in the chat. The reply doesn't appear for a long time; the conversation essentially freezes, making it impossible to use the app.
The issue isn't happening in just one conversation, but across multiple chats, especially those where I write stories. This hasn't happened before; the app worked fine. Now, the app's main paid feature—receiving replies in the chat—is unavailable.
I have an active annual Premium subscription, but the service isn't being provided properly. I can't fully use the app, despite having a paid subscription.
I've already tried to resolve the issue myself, but the situation hasn't changed. Also, the app's support team can take several days to respond, and the problem has been ongoing for two days now.
In this regard, I ask Apple to review my request and help resolve the issue.
I request:
1. Review the situation with the **Chatly** app and my annual Premium subscription.
2. Consider a refund or partial compensation, as the functionality I paid for is unavailable.
3. Pass this information on to the app developer, if necessary.
4. Help me protect my rights as a user who paid for an annual subscription to a service that is currently not functioning properly.
Problem Details:
- App: **Chatly**
- Subscription: **Annual Premium Subscription**
- Payment Platform: **App Store**
- Problem Duration: **Second Day**
- Chats: **Open and Load**
- Main Problem: **After Sending a Message, I Don't Receive a Response**
- Problem Occurs: **In Several Chats, Especially in Stories**
- Previously, the app: **Worked Fine**
- App Support: **May Not Respond for Several Days**
Please review this request and assist with a refund, compensation, or other resolution.
Sincerely,
Mary
Response from developer
Please visit hanva.us, click 'Contact us', and provide your payment information (don't chat with the chatbot). Once we locate your order, we will issue your refund. If you're satisfied with the resolution, we’d greatly appreciate it if you could update your review!
Ta bfn
Scam company
Don’t buy this App!
Restore purchase doesn’t work
Thanks for the clarification - it's not the users fault if there are two Co. Operating the same name - Chatly. Nevermind, I will uninstall this & install the other one. Thanks!
Response from developer
Thank you for your feedback. Please note that we do not have a web version and login via Google account, we only have the app in the App Store. The service you are talking about is a completely different application with a different owner, it does not belong to us. If you have a subscription with another third-party web-service, it cannot be transferred to ours. We would appreciate it if you would delete your review so as not to mislead other users. If you have any questions or concerns, please reach out to us via in-app chat (Settings - Support). Best regards, Aimo Apps team.
