Checkatrade Reviews: Is It Legit?

Customer Experience

Positive experience41.5% of reviews
Neutral6.4% of reviews
Negative experience52.1% of reviews

~ Based on 94 written reviews from the US App Store.

Is Checkatrade Safe?

Checkatrade appears safe based on user ratings. AppsHunter Safety Score for Checkatrade is 95/100.

This assessment is based on 20,624 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.7% of ratings point to a safe experience
3.3% of ratings suggest some concerns
2.0% of ratings point to a risky experience

~ Based on 20,604 App Store ratings for Checkatrade.

Is Checkatrade Legit?

Checkatrade appears to be a legitimate app. AppsHunter Legitimacy Score for Checkatrade is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Trash app

Can't even let me select pics from gallery properly.
No video option nor way to edit listing

The automatic assistant is garbage

It randomly posted my roof job to kitchen suppliers, and when it asks you a question with multiple choice replies it then says it doesn't recognise the reply you choose.

The directory of cowboys

If you are looking for the very worst of trades, this is the place to find them. Their guarantee doesn’t count for anything and it’s now been taken over by the people that make uber. A race to the bottom

Plumbing Job

Plumber arrived. Did absolutely nothing. Charged £120.00 for doing absolutely nothing. Amazing!

Good to find trades, not so good as an app

Makes it easy to find companies for trade jobs, but the app and website are quite disjointed and review system doesn't work properly, pestering you to leave a review for a trade job long after you've done it.

Problem with app. Can’t close a job.

I just end up in an endless loop with an error message. Have completed all questions but it won’t close the job.

Frustrating app to use

First time I’ve used this app and it was relatively straightforward to install and place the job. However, I kept getting automated emails asking me to click on a link to update the job but all it did was take me to my profile page. Couldn’t find a place to do what they requested so I contacted their support team who were just about useless as they didn’t read what I asked help for (twice in fact). Now I need to reallocate the job to somebody else and I cannot find a way to do that either. This app needs a lot more work on it.
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Catalin

Scammer people

Refund

Oven cleaner

Trash

App is useless can only input set items ect to the point I was looking for mobility shops and it kept listing furniture repairers.

Terrible app

Tradesmen must lose so much work with this app, can’t even get to them with my Job request

Be Very Careful

Provides zero support if problems occur.

Can't upload images.

The tradespeople want to see photos of the jobs but the app was unable to send photos despite troubleshooting.

Roof Window

There was a slight misunderstanding about the position of the window but it was rectified immediately. I am very happy with the finished result. I would have no hesitation in recommending this company. They are very professional and I have a 10 year guarantee. I think the price was very fair.

Checkatrade Recommended A Scam Company

Well I’m writing this as my partner is currently going through her bank to try get a refund. (We’ve also put in a complaint directly with Checkatrade). We went on checkatrade to get a patio quote. Checkatrade gave us a recommended business to take on the job. It had reviews (we now believe might be AI). A man came to our house, measured up and gave us a quote. A few weeks later we accepted the quote, they sent us invoices and documents on what would happen and then required a deposit. As you can imagine, as soon as the deposit left the account, vanished.

After realising nothing is happening we go back to Checkatrade to find they’ve removed the account but you can still see 3 negative reviews all saying the same thing.

So despite recommending us the company, they couldn’t even be arsed to have an automated message sent to the accounts they promoted this business too.

Literal scam promotion site
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Trader favouring system

If you are a homeowner, don’t trust trader blindly just because they come through CheckaTrade. CheckaTrade guarantee has no meaning and doesn’t mean you are protected. Hence using CheckaTrade or any other website doesn’t make any difference. Trader took £1200 for a £300 worth of work done poorly and received 0 protection from CheckaTrade. I had to provide same evidence multiple times and then was relayed what trader said.
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Untrustworthy men

We thought checkatrade would be safe, although that extremely backfired. They hire anyone, even people who aren’t even professionally qualified to do their jobs. Revamp roofing was the company we chose to do a small task. Required two days, although took them 5 days and a big patch in our roof. We had a disagreement, they insisted on doing more work that needed, the aim to gather more money, which we politely declined. The main guy, Joseph immediately grew restless and agitated as things didn’t go his way, don’t get me started on his different attitude towards women and men. After a dispute, he insisted we pay the full money, reminder the job was only half done. He was going to bail. We weren’t allowing that. Next day, 3 random Indian men came, I have nothing against them, but it was odd where was his normal crew? Joseph insisted they worked, which gave the home owner no choice really as he made severe threatening comments. Later on, the work was disgusting, as we refused to give them what they wanted. They began to criminal damage our house, threatening to attack us. Why are you hiring these companies checkatrader?
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Perfect job

Excellent service from start to finish. The Checkatrade team was professional, fair, and very helpful throughout my complaint. Thanks to their support, I was able to get my money back from a dishonest trader. I really appreciate their help and will continue using Checkatrade with complete confidence. Highly recommended!
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Pointless

You submit the job and nothing happens, no one responds to you and if they do, they act like you are a problem for them and you should feel lucky if anyone responds. Good idea but as usual people ruined it. Looks like trade people are very rich and don’t need work anymore…

Liew plumber

He did a very good job repairing my toilet leaks he was very good at his jobs and did it with very high standards he showed pictures and videos of his jobs very friendly and communicative I will recommend to every landlord for plumbing jobs he’s very professional efficient and reliable