Intentionally stalling account deletion & holding data hostage!
They are clearly trying to inflate their "active user" metrics by holding consumer data hostage against explicit consent. This is a severe breach of data privacy and RBI fair practice guidelines.
Do not trust this app with your financial data. If my account isn't permanently deleted immediately, I will be lodging a formal complaint with the RBI Sachet Portal and the National Consumer Helpline.
Response from developer
Hi there! We take concerns like this seriously. CheQ is fully RBI compliant and regulated, your funds are always secure with us. Please write to support@cheq.one with Ticket ID: 12734 and we'll personally ensure priority resolution.
False promotion of higher reward
Excellent
What I really like is how it consolidates all credit card bills in one place and sends timely reminders, so there’s no chance of missing a due date. The cashback and reward points on bill payments are a great bonus and actually add real value. Payments are fast, secure, and reliable.
Overall, CheQ is a must-have app for anyone who wants smarter credit card management with rewards. Highly recommended! 👍
Response from developer
Hi there! Thank you for the amazing feedback! We’re delighted to know CheQ is helping you manage and pay your credit card bills with ease. It’s great to hear that the reminders, smooth payments, and rewards are adding value to your experience. We’ll keep working to make CheQ even better for you!
Unreliable App & Poor Support
Customer support is just as bad. The chat agents are extremely slow to respond, don’t seem to care about resolving the issue, and simply ask you to wait for several more days instead of actually helping. It feels like once you report a problem, you’re left on your own.
I would never recommend this app for credit card payments, especially if you’re making large or urgent payments. If your payment gets stuck, don’t expect timely support or a serious effort to resolve your issue. When your money and payment deadlines are involved, this kind of service is simply unacceptable.
Response from developer
Hi Robin! Days of the same error with support asking you to keep waiting is unacceptable and we own this fully. This is not the CheQ experience we stand for. Please reach out via in-app Help & Support and we will personally escalate and resolve this without any further delay.
Wallet Load Issues
So it is my concern to customer care kindly Help me regard my issue
Response from developer
Hi Soumya! At CheQ, wallet payments are designed to be instant, very few may undergo strong security checks to ensure the safety of your funds. The amount should have reflected in your wallet and been available for instant transfer or voucher redemption. For any queries, please use the Help & Support section available in the app.