Mr. Miami
This app can’t even allow you to do what it was created for. Gifting process is horrible. You guys need to be shut down because this is a fraud of an app!!! I never review apps but do not waste your time downloading.
Terrible App
Couldn’t even get it to recognize my location at the ballpark to even try the ordering process.
Don’t waste your time with it!!!
Don’t waste your time with it!!!
Miami
I don’t think I’ve ever rated an app but had to express how trash this one is. Holy moly. Waste of time for Miami users.
Bad
App didn’t work when we needed it the most. Terrible experience at bite of Seattle.
Abysmal
The CHEQ app acted as an obstacle between the myself and the vendors. I will not go to an event that uses this, or similar, app.
Terrible experience
This app made the bites of Seattle absolutely terrible. There was no inability to cancel order so if the food truck ran out of what you paid for, you were out of luck. Little to zero help from the app workers to facilitate people on site. Just another poor example of a software company trying to do way too much.
Show more
This is the result of when your mom..
Tells you not to do something for your own good, but you do it anyways.
Technology isn’t always the answer, maybe for a tech convention🤣 not a food/old school vendor s event
Technology isn’t always the answer, maybe for a tech convention🤣 not a food/old school vendor s event
Please get rid of this app and this company’s CEO
First of all, if you go through the 4 or 5 stars review of this app, those comments do not make any sense. They’re either fake or were written by their own developers. This should already explain a lot of how this company works.
This app is a prime example of something that is good on paper, but not in real world. Before going to the bite of Seattle, I saw all of those influencers were saying all the good stuffs about the app and how easy it was to order and pick up the food, I was excited. Obviously, they must get paid to lie about that.
Here are what wrong with the app. First, you must give your private info. By default, the app would share your location (which vendor you’re purchasing) whenever you make purchase. Everyone can see your first name and what you’re buying. You must disable that manually, but if you just download the app, I bet anyone even knows that feature exists. Secondly, once you make a purchase, they will charge your credit card immediately. This is even before checking-in or waiting for the food. There’s no universal system on how each vendor does the check-in or hand out food.
At one vendor when I was ordering hotdog, no one waited in line. They just stood all over the place. So I just went ahead and check-in. Then, the seller would call out the name of the buyer. I was waiting for half an hour until I decided to ask the vendor for my order. Turns out, someone had already took my hotdog.
Another incidence is when I already placed my order and when I went to pick it up, they said it was already sold out. She asked me to pick something else because it’s hard to do refund. That vendor is full of old folks. They apologized for not knowing how refund worked. The app already charged my credit card. I lost 10 bucks because I was able to purchase items on the app while it was already sold out.
I could go on and on of how bad this system. I can’t believe how this company ruins Bite of Seattle like this. I hope next year, they will get rid of this app. Please allows credit card. We just want food without having to stress out about my phone battery, internet data and what line is this “check-in line or pick up line”. What’s worse is how they charge the card immediately after placing the order. At least wait after we check-in. The part where the vendor doesn’t even know how to refund is just crazy. Did this company even give them training on how this system works? I feel bad for the vendors especially those old folks I encountered.
The CEO of this company still needs a lot to learn. Please listen to the public.
This app is a prime example of something that is good on paper, but not in real world. Before going to the bite of Seattle, I saw all of those influencers were saying all the good stuffs about the app and how easy it was to order and pick up the food, I was excited. Obviously, they must get paid to lie about that.
Here are what wrong with the app. First, you must give your private info. By default, the app would share your location (which vendor you’re purchasing) whenever you make purchase. Everyone can see your first name and what you’re buying. You must disable that manually, but if you just download the app, I bet anyone even knows that feature exists. Secondly, once you make a purchase, they will charge your credit card immediately. This is even before checking-in or waiting for the food. There’s no universal system on how each vendor does the check-in or hand out food.
At one vendor when I was ordering hotdog, no one waited in line. They just stood all over the place. So I just went ahead and check-in. Then, the seller would call out the name of the buyer. I was waiting for half an hour until I decided to ask the vendor for my order. Turns out, someone had already took my hotdog.
Another incidence is when I already placed my order and when I went to pick it up, they said it was already sold out. She asked me to pick something else because it’s hard to do refund. That vendor is full of old folks. They apologized for not knowing how refund worked. The app already charged my credit card. I lost 10 bucks because I was able to purchase items on the app while it was already sold out.
I could go on and on of how bad this system. I can’t believe how this company ruins Bite of Seattle like this. I hope next year, they will get rid of this app. Please allows credit card. We just want food without having to stress out about my phone battery, internet data and what line is this “check-in line or pick up line”. What’s worse is how they charge the card immediately after placing the order. At least wait after we check-in. The part where the vendor doesn’t even know how to refund is just crazy. Did this company even give them training on how this system works? I feel bad for the vendors especially those old folks I encountered.
The CEO of this company still needs a lot to learn. Please listen to the public.
Show more
Awful
Just another tech company stealing your personal data and making money off processing fees. Perhaps everyone at this company can get an ethical job instead of fixing a problem that never needed to be fixed.
If CHEQ sponsors
sponsors bite of Seattle again, won’t go back. Gave one star bc I can’t give zero. Have to use app to purchase anything. Find food on app. Purchase through app. Stand in line to check in at food stand. Then stand in another line to scan card. Then stand to side to wait for food. Basically 4 different lines to purchase food.
Show more
Do not use this app even if it’s mandatory
Was forced to used this during Bite of Seattle. There are so many things wrong with this app that I don’t even know where to begin.
- In order to get your order processed you have to wait in a line, which defeats the purpose of online ordering
- One of the vendors ran out of an item that I already paid (and waited) for and told me that I had to go to a “customer support” booth to get a refund
- Customer support did nothing except tell me that they would get back to me later (they never did)
- Completely inaccessible for those without a phone (and risky for those with low battery such as in my case)
If there’s an event that requires you to use this app, don’t even bother ordering anything.
- In order to get your order processed you have to wait in a line, which defeats the purpose of online ordering
- One of the vendors ran out of an item that I already paid (and waited) for and told me that I had to go to a “customer support” booth to get a refund
- Customer support did nothing except tell me that they would get back to me later (they never did)
- Completely inaccessible for those without a phone (and risky for those with low battery such as in my case)
If there’s an event that requires you to use this app, don’t even bother ordering anything.
Show more
This App is Ruining Events
The app's UI is abysmal, but the app is pointless to begin with. This company is ruining events by forcing people to use their terrible app, and preventing vendors from accepting cash or card, which should be illegal. It's gatekeeping events from people without smartphones, selling the data of everyone forced to use it, and taking a cut of vendor sale, and making lines longer than ever.
Show more
Bite of Seattle Fiasco
As a co-owner of a dessert business. My family and I were very excited to participate in the bite of Seattle as a vendor. We are native Seattleites and spent many years attending as guests. I want to first say thank you to all of the attendees and customers. You were incredible and we appreciate your business. Cheq however is a different story. Between the smug, condescending, and rude behavior of the CPO Aniket Naravanekar during initial demo, weeks before the bite. He refused to acknowledge the concerns of the vendors, all of which came true. The outages that occurred without any notification or explanation from Cheq, our own sign being misprinted and then taken away to not be fixed for 11 hours. Closing of our shop on the app 30 minutes early on Friday without any warning to vendors or attendees. And lastly, the fact that every vendor had to spend time training attendees on how to properly use the app, taking time away from prep, service, and most importantly the attendees overall experience. Cheq owes an explanation and apology to every small business that was present as a vendor at the bite of Seattle (the country’s largest food festival).
Show more
How to ruin the bite of Seattle
What’s the point of ordering online if you still wait in line? No coordination with the vendors on how to handle the system leads to more friction to ordering and picking up. Toss in network availability issues any you have folks that can’t order not pick up their food. Overall terrible experience.
Awesome App
made my life easier.
Horrible
Downloading the app was slow and once downloaded it was difficult to find what you wanted. The service app is horrible.
Not user friendly
There are several flaws with this app. It’s very glitchy and you can search by food unless you know the name of the vendor. I initially thought when I placed the order at the Bite of Seattle, I would receive a notification that my food is ready. Nope you have to wait in line to check in with the vendor and then wait again since they will start making the food at the time of check in. We only ate two things at the Bite of Seattle and decided to go somewhere else after. Even the vendors complained how horrible this system was.
Show more
Not a good experience
Had a bad experience at BITE of Seattle and it was mainly because of this app. Won’t be going back next year.
Horrible
I have random charges and nearly impossible to get assistance.
I can’t wait to delete this app
This app is anti-human! No interaction with vendors about their menu, ingredients, their story, etc. Press some buttons and stand in line. I wouldn’t be surprised if next year there are robots handing out the food.
The main topic of conversation with all the other folks at the festival (when they weren’t buried in their phones trying to work this app) was not about all the delicious food, or the fantastic free music, not even the weather (!) - just how annoying and unnecessary this app is.
Attended the Bite of Seattle 2 days, on the second day ended up bringing food from home to avoid further nonsense with this app and enjoy music and conversation w the other humans .
The main topic of conversation with all the other folks at the festival (when they weren’t buried in their phones trying to work this app) was not about all the delicious food, or the fantastic free music, not even the weather (!) - just how annoying and unnecessary this app is.
Attended the Bite of Seattle 2 days, on the second day ended up bringing food from home to avoid further nonsense with this app and enjoy music and conversation w the other humans .
Show more