ChessUp User Reviews

Customer Experience

Positive experience53.4% of reviews
Neutral13.6% of reviews
Negative experience33.1% of reviews

~ Based on 118 written reviews from the US App Store.

What users say

Is ChessUp Safe?

ChessUp appears safe based on user ratings. AppsHunter Safety Score for ChessUp is 96/100.

This assessment is based on 2,570 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.9% of ratings point to a safe experience
1.8% of ratings suggest some concerns
3.3% of ratings point to a risky experience

~ Based on 2,570 App Store ratings for ChessUp.

Is ChessUp Legit?

ChessUp appears to be a legitimate app. AppsHunter Legitimacy Score for ChessUp is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App is awful

I can never sign in to chess.com only lichess and when I do the board doesn’t even register or glitches. Horrible app

Good Board but app doesn’t have any active players

It says on the title

Sucks

Keeps signing me out when trying log into chess.com

Plss read

Can’t change the language

Annoyance

Paid for premium to use on my chess board and the app and I get logged out like every day out of my account and it’s so annoying like why do I pay for premium and nice stuff and I have to login like every day to my board and chess to even use it just a waste of time it feels like honestly would rather just do it on my phone
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.

Amazing app, just don’t play chess.com on it, you would be better off with the app.

Great board, software & user experience

Great product all around. Love it. Would love it even more if the pieces were heavier and aesthetically a bit nicer but, regardless, still top quality.

Very good quality

Very good

I got the ChessUp board a few days ago and I’m already enjoying the app and chessboard so much. Definitely a 10/10

Support is pretty bad

My board stopped working. Lighting is nowhere to be found. I’ve contacted support and they don’t even get back to you. I wish there was another app to connect to their board. This is basically a firmware update that’s messing up with the experience, and i can’t use my super expensive board anymore. 🤦‍♂️
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It’s worth it

I won’t give a 1000 word review but it is worth it👏🏾

Awesome tech and great for improving game

Tech is great. Intuitive with great flexibility in adjusting settings. Great integration with Chess.com and visualizing scenarios. Analysis and game review is exceptional. I have been a sporadic player on chess.com using the electronic board on the app. Though I’ve only played with the bots on chessup, playing on the full board is more enjoyable. I look forward to helping teach my grandchildren when they are a bit older (eg turning 4). Exceptional game.
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Signing in

I have had to reset my password so many times I got locked out. I finally got in but I still get booted and can’t start a game on chess.com.

I have followed instructions perfectly yet I keep finding myself in the sign in loop. When I finally get signed in to play a match, I suddenly have to connect to chess.com again.

So far a terrible experience
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Best Electronic chess

Perfect

Board Link

Too hard to link to the board. Make it simpler. The boards good though.

Very buggy

The game history feature frequently fails to import and remember my games when I am trying to analyze, and whenever I open the app, my phone haptics go insane. It also didn’t allow me to log in to my account so I had to create a new one. The in-app game analysis takes forever to load and half the time doesn’t even remember the entire game.
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Response from developer

Sorry for the inconvenience this is causing you. We definitely want to fix and make your experience better. Are you using a ChessUp 1 board? Did you turn off haptics in general settings? What is the email you use for the chessup app login? When you say it doesn't remember your entire game what do you mean? Again Sorry for the inconvenience we are working continuously to improve your experience.

Way too many bugs

To learn from my games I find it absolutely essential to go through the moves and also play out alternatives from certain positions. Unfortunately the analysis mode is super buggy and gets confused quickly to a point where you have to kill the app. The analysis also takes quite some time and is not saved so that you have to wait again. Please improve!
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Good

ya

When it worked it was great.

 Lights stopper working. Just an overpriced chessboard.

Great board

Brilliant, lovely build quality, fast and responsive, easy to setup