Asked for a review, then criticized me for leaving one
experience of low opportunities and an excess of notifications that opened to nothing. The founder responded by criticizing me for reviewing the app without contacting his team first and sarcastically dismissing my suggestion to connect with churches in person.
After I replied, the developer response was edited, and Apple notified me of the change. I want to correct the record by preserving the interaction for readers, and I’m updating my rating from 2 stars to 1 because the handling of my feedback has further reduced my confidence in the app and developer.
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My original review:
“Seems like more outreach needs to happen to source quality opportunities. I will get notifications about opportunities in my area, click on the notification, and nothing is there. I was hoping this was going to be a good way to get connected with churches after moving to a new state. You’ll have better luck just going to churches with good reviews and seeking out the creative arts pastor and having coffee with him, honestly.”
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Founder’s initial response is too long to paste entirely, but these excerpts stuck out to me
“It is IMPOSSIBLE to have everyone’s needs met in under 6 months of the app being live. That’s simply unrealistic for anyone.”
“We made an ENTIRE page inside the app for things like this so you didn’t come to leave a review without contacting our team first. But yes. Go ahead and have coffee with the creative arts pastor. Keep doing that, and we’ll keep building over here. Caleb, Founder”
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Excerpt from reply to this:
“Yikes, man, I received an email from ChurchSync asking me for a review, so I clicked on it and wrote about my experience. […] I was not asked for developer feedback in the email, I was asked for a review.”
I did not appreciate the lecture or reprimand for a review I was invited to leave, but I do still appreciate coffee with pastors.
Response from developer
ChurchSync is a new and growing marketplace, so opportunity availability will vary significantly by location as we continue bringing users onto the platform. Regarding the notification behavior mentioned, this is not an issue we’ve seen broadly reported, but we’re continuing to monitor it and encourage users experiencing technical issues to contact us directly so we can investigate their specific situation. Edit: Yes! Nothing to Hide Here! I Stand on My response and ALWAYS will. I say what I mean and I mean what I say! But I’m glad and thankful you returned to come back and edit the review (again) to take away a star! We appreciate your thoroughness with your THIRD edit. Blessings!
Not many opportunities
EDIT after developer response: Yikes, man. I received an email from ChurchSync asking me for a review, so I clicked on it and wrote about my experience. I feel like asking for reviews for an app you know is buggy and new was a risk, and for some reason you’re making that my problem. Would you describe my experience as 5 stars? 4? Weeks of no opportunity and false notifications. I was not asked for developer feedback in the email, I was asked for a review.
Response from developer
Thank you for the honest feedback, but to be quite honest, ChurchSync is BRAND new in its growing stages. In some areas there simply aren't enough opportunities yet due to the app being so new. If you check ANY ChurchSync social media account, we are working tirelessly to get more people and more cities on the app to ensure it is of use to everyone. It is IMPOSSIBLE to have everyone’s needs met in under 6 months of the app being live. That’s simply unrealistic for anyone. Also, the notification issue has been fixed for a while. If you tap an alert and land on nothing, that's a bug from an old version or a simply an expired post. One thing that would’ve helped. If you saw/experienced an issue, report it. We made an ENTIRE page inside the app for things like this so you didn’t come to leave a review without contacting our team first. But yes. Go ahead and have coffee with the creative arts pastor. Keep doing that, and we'll keep building over here. Caleb, Founder
Spirit
Response from developer
Thank you for the great feedback!
We needed this!
Response from developer
Thank you for the great feedback!
