Had me thinking my plates were damaged.
No the app is crap and it can’t cook my food so now every time I use it I have to use it manually and guess when it’s done. Thank goodness for a thermometer. Gonna be looking at the Chefmaker next🤦🏾♂️
Firmware update made grill dangerous and won't connect anymore
Terrible app that updated grill and now wound seat without unplugging. Also no longer can control grill, just says no food is in grill. Support does not actually answer phones and ignore email.
Cinder App Review
The app is extremely frustrating to use. It never works the first time and requires a lot of turning off and on, closing in and out, etc. in order to try and get it to work. Often takes me 10 mins just to get it going
App issue
Many complaints about the app since the update. Version is a year old and still not fixed. Not impressed at all. Recommend do not buy till they update. Unfortunately the app is part of this product they should work together.
Latest app version (3.x) so bad that you can’t use Grill anymore
I don’t know where to start… the short story is that the latest app version makes it impossible to use the grill.
- if app is disconnected from phone you will have to wait 30-40 for the Grill to cool down enough for it to let you start over
- time until done calculations are so off that you can add 30-60 min before the meat is actually finished
I could go on and on; I second all other reviews here since app update to 3.x… EVERYTHING is wrong now… so sad…
- if app is disconnected from phone you will have to wait 30-40 for the Grill to cool down enough for it to let you start over
- time until done calculations are so off that you can add 30-60 min before the meat is actually finished
I could go on and on; I second all other reviews here since app update to 3.x… EVERYTHING is wrong now… so sad…
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Love the grill but not the app.
Love the grill but not the app.
Once I have used the app it keeps the colder plate settings and won’t let me change it to a different setting.
Once I have used the app it keeps the colder plate settings and won’t let me change it to a different setting.
App stops working
The app stopped syncing with my grill a few weeks after getting it. I’ve reached out to Cinder several times with no solution.
Fix the App
The app no longer has any prediction about weight and size to determine cook length.
Fix your app NOW
Fix your app NOW
Doesn’t work half the time
Seems like the app is full of bugs. Doesn’t always sync up well with the grill, which is annoying when you’re trying to cook.
The grill itself has also been unreliable, but I’m still trying to work that part out with support.
The whole experience has been a bit frustrating and disappointing so far :/
The grill itself has also been unreliable, but I’m still trying to work that part out with support.
The whole experience has been a bit frustrating and disappointing so far :/
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This app USED to work great.
With the latest 2 updates, this app is utterly useless. Read all the other 1 & 2 star reviews from 2021. You will see all that’s wrong with this app. The developers are not listening to their customers. We...are...unhappy. I want back the app that I used when I first got my grill, in late 2020. It worked perfectly. You know the old saying...”If ain’t broke, don’t fix it?” Developers should have not messed with something that was working great.
Please, revert the app back to one of the earlier versions.
Please, revert the app back to one of the earlier versions.
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Last update-total garbage
One of the biggest sell on this is the Bluetooth and an important component of operation…last update basically rendered this entire grill useless! Need a new update or reversion to the last ASAP!!!’
Good grill ruined by bad app
I must echo the frustrations of other recent reviewers. I bought the Cinder in December 2020, and when it arrived it was very impressive. The quality of the grill itself is excellent, and the software connected and worked beautifully, providing perfect results for steaks and other foods. Then they decided to “update” the software and it all crashed and burned. Fortunately you can still manually run the grill but you have to guess and test to see when the food is done. The software is buggy, doesn’t connect well, doesn’t set itself properly, and continually underestimates the cooking time needed. And it’s not getting any better. I’ve written to the company and gotten nice responses promising fixes, but it still just doesn’t work as it did when I first got it. I wish I could simply revert the software to that version. Seriously. The app can’t be that complicated to fix. For now, I cannot recommend this product because the app is a key feature but it just doesn’t work. I’m giving it two stars because the grill is nicely made and does cook well.
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A step in the wrong direction
Bring back the little song notification sound on the phone when the cook is finished. Random notification that sounds like all others isn’t helpful. I am getting more disconnects during cooks now than previously. The temperature set stage is buggy with the listed temp set point often not matching whatever protein and doneness you selected without several attempts.
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Cinder doesn’t stay connected
My cinder will not stay connected to WiFi?? Very frustrating
Updated App is useless
I loved the App and I recommended the Cinder to a lot of people. Then the App was updated and it is worse than useless. You pick a temperature and it defaults to 81 degrees. Even IF you get the temperature to read correctly the estimated time feature doesn’t reliably work. I was cooking a steak and it said estimated time 30 minutes. After 30 minutes or so it says “Almost Done!” and it never stops saying “Almost Done!” I just checked the temp with a thermometer and moved on - 24 hours later the App was still sayin “almost done!”
Today after 20 minutes it said cooking was done - but instead of 136 it was...you guessed it...81.
Also the new interface looks like a beta test.
Today after 20 minutes it said cooking was done - but instead of 136 it was...you guessed it...81.
Also the new interface looks like a beta test.
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Love the grill, hate the new app
The app used to be good but is now very buggy.
Bring back V1 of the app!
Be advised that all the five star ratings are for the old version of this app. Version three is nearly unusable.
When I start the app the connection process says the dial was moved manually and cooking has been interrupted. No... I haven’t started cooking yet.
When I set the food type to cook, it provides an estimate of how long it will take. That’s good but you better write it down (see below.)
Then when I start cooking, it prompts me that the Cinder is empty or the food is very thin. Nope, food is in there and the steak is an inch thick.
Cooking starts, but instead of telling me how long til it’s done, it starts an elapsed time display. That’s not really helpful.
My grills firmware is 1.4.2. I see no way to update it, if that’s necessary.
Can you please make V1 available again?
When I start the app the connection process says the dial was moved manually and cooking has been interrupted. No... I haven’t started cooking yet.
When I set the food type to cook, it provides an estimate of how long it will take. That’s good but you better write it down (see below.)
Then when I start cooking, it prompts me that the Cinder is empty or the food is very thin. Nope, food is in there and the steak is an inch thick.
Cooking starts, but instead of telling me how long til it’s done, it starts an elapsed time display. That’s not really helpful.
My grills firmware is 1.4.2. I see no way to update it, if that’s necessary.
Can you please make V1 available again?
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Great product
Worth every penny. As advertised!
Not a Good Update
The app was great until two days ago. “Cook in Progress” is fine but it used to give an idea how much cooking time remained. Seems like a pretty useful feature was removed, very disappointing.
My favorite kitchen tool
This is truly an amazing piece of hardware with a easy to use app. I’m so glad I was able to get one, and I hope it is supported for a long time.