CircleTime by Jackrabbit User Reviews

Top reviews

Never Loads

Regardless of troubleshooting, the app does not load. I cannot get ahold of my child’s daycare through the app. Super frustrating.

Response from developer

Thanks for the feedback - we hear you. Since your review, we’ve completely rebuilt the app from the ground up in version 3.0, focusing on stability, performance, and overall reliability. We’re committed to delivering a smoother, faster, and more dependable experience for every user. This update reflects months of work shaped directly by feedback like yours. We’d love for you to give it another try and let us know what you think - we’re always listening and continuing to improve.

App not available in the US

Tried to download the app, but I am getting a notification that says the app is not available in my country. However, this is the app that my daughter’s dance school uses.

Response from developer

Hello, this app is for Jackrabbit's childcare product, Jackrabbit Care, which is separate from our Dance, Swim, and Gym product. Please contact your daughter's dance school for more information on the correct app or portal to use with them.

If I could give it a zero

This app hasn’t worked in weeks and I don’t know what is the point of the updates.

Response from developer

Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We've made several improvements recently. Please ensure your app is updated to the latest version, which might resolve the issue. If you're still experiencing problems, we're here to help! You can contact our support team directly at https://www.jackrabbitcare.com/support/ and we'll work to get this resolved as quickly as possible.

Never loads, waste of time

Highly recommend against. Almost entirely unusable as it never seems to load. I am able to access the app less than 50% of the times I try.

Response from developer

Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We've made several improvements recently. Please ensure your app is updated to the latest version, which might resolve the issue. If you're still experiencing problems, we're here to help! You can contact our support team directly at https://www.jackrabbitcare.com/support/ and we'll work to get this resolved as quickly as possible.

Never works and no push notifications

App is always crashing, logging out, or won’t work without a forced upgrade

Doesn’t have push notifications and is incredibly slow

This is a terrible app, it is supposed to be the primary method of communication with preschool and it’s just unreliable and lacking basic functionality that should be there
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Response from developer

Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We've made several improvements recently. Please ensure your app is updated to the latest version, which might resolve the issue. If you're still experiencing problems, we're here to help! You can contact our support team directly at https://www.jackrabbitcare.com/support/ and we'll work to get this resolved as quickly as possible.

App doesn’t work

The app gets stuck trying to load so we cannot contact our daughter’s preschool as this app is their primary form of communication. I tried reaching out to Jackrabbit support and they said they won’t help me because I’m just a parent and not the school itself. Bad app, bad service.

Response from developer

Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We've made several improvements recently. Please ensure your app is updated to the latest version, which might resolve the issue. If you're still experiencing problems, we're here to help! You can contact our support team directly at https://www.jackrabbitcare.com/support/ and we'll work to get this resolved as quickly as possible.

Doesn’t Work

The App just doesn’t work no matter how many times I delete/redownload it and update my iOS, so I can’t get updates or be in touch with my child’s preschool. It’s been super glitchy in the past when it did “work.” Definitely going to suggest my preschool switches to something else. Customer Care has also been unhelpful.
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Response from developer

Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We've made several improvements recently. Please ensure your app is updated to the latest version, which might resolve the issue. If you're still experiencing problems, we're here to help! You can contact our support team directly at https://www.jackrabbitcare.com/support/ and we'll work to get this resolved as quickly as possible.

App does not load

I cannot get this app to work at all. I have deleted and reinstalled twice. I have an iPhone 14 and recently updated my iOS so I don’t know what is wrong.

Response from developer

Thank you for reaching out, and we sincerely apologize for the frustration this has caused. We've made several improvements recently. Please ensure your app is updated to the latest version, which might resolve the issue. If you're still experiencing problems, we're here to help! You can contact our support team directly at https://www.jackrabbitcare.com/support/ and we'll work to get this resolved as quickly as possible.

The app doesn’t work

I tried to find an email or someone to contact but failed. So I am leaving a review in hopes someone contacts me.
When I log in all I see is a black screen.

Response from developer

Thank you for reaching out, and we sincerely apologize for the frustration this has caused. Please ensure your app is updated to the latest version, which might resolve the issue. If you're still experiencing problems, we're here to help! You can contact our support team directly at https://www.jackrabbitcare.com/support/ and we'll work to get this resolved as quickly as possible.

Making Childcare a Breeze

The CircleTime app has turned our childcare center into a well-oiled machine! The app’s super user friendly and makes it a snap for our staff to use and our parents absolutely love the real time updates on their kids’ activities.
The scheduling and attendance tracking features are lifesavers!
Having the CircleTime app is like having an extra set of hands around!
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Super convenient, easy to learn

Being able to pay our bill and access my account information from my phone is a huge breath of fresh air. Getting pictures of my daughter through the day from her teacher is also a very cool feature. The whole thing feels really accessible and helps me feel more in the loop about what’s going on everyday. I wish the last childcare facility we used had used this app. 👍🏻
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Great first build!

I love seeing a photo gallery and ability to message my child’s teachers! I would love to see my center adopt epayments but i like seeing my account balance in the app now.