City Bank & Trust Mobile User Reviews

Customer Experience

Positive experience37.5% of reviews
Neutral12.5% of reviews
Negative experience50.0% of reviews

~ Based on 16 written reviews from the US App Store.

Is City Bank & Trust Mobile Safe?

City Bank & Trust Mobile appears safe based on user ratings. AppsHunter Safety Score for City Bank & Trust Mobile is 92/100.

This assessment is based on 273 user ratings, with an App Store average of 4.7/5.

Safety Analysis

90.5% of ratings point to a safe experience
4.0% of ratings suggest some concerns
5.5% of ratings point to a risky experience

~ Based on 273 App Store ratings for City Bank & Trust Mobile.

Is City Bank & Trust Mobile Legit?

City Bank & Trust Mobile appears legitimate, with a few gaps. AppsHunter Legitimacy Score for City Bank & Trust Mobile is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

What happened

Updated phone and app and it won’t let me on still says using app that isn’t supported!!!! Please fix!!!!!

Great app!!

It’s easy and secure!! Just my kind of app!!

Easy to use

Works well and easy to use.

Confused

Not liking the new app really. It’s a little confusing to navigate and the current ballance is not so accurate. Some purchases don’t immediately show like they did before. Not very happy with it

Easy access

Enjoy the convenience

Confused

Not liking the new app really. It’s a little confusing to navigate and the current ballance is not so accurate. Some purchases don’t immediately show like they did before. Not very happy with it

Great

Great

City bank

Very friendly and helpful

Logging in

The app would be fine if every day or every other day it wouldn’t require me to type in my username and password instead of using my Face ID. Each time I toggle on the buttons to save my username and use Face ID, but since updating to this most recent app it doesn’t seem to work. Any suggestions would be greatly appreciated.
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Was better before last update

Easy access

Enjoy the convenience

Slow balance updates

It’s not quite as responsive as the old app, balances don’t update as quickly, the features are indeed better, but the slow balance updates really make it hard to know what’s happening. But overall the app is good!

Trouble signing in

Always have trouble signing in on iPhone XS. It never save face recognition and most of the time it make me enter a new security code that the app has to text me.

App use

I’m new but I’ve had trouble signing in on it a lot

Always crashing

This app should be convenient to use but it constantly crashes and won’t allow you to sign in with “unknown error” messages. I’ve given it nearly an entire year to see if it improved but it hasn’t. Time for some kind of update City Bank.

This app

I'm really disappointed in the app. It never seems to work. There is really no point in having it when you can't use it to check up on things. Nine times out of ten it's can't 'process our request' don't waste you time getting this app. I'm deleting it soon.