Worthless
I recently downloaded the City of Auburn App after noticing a Facebook post announcing updates and a relaunch of the application. Excited to explore the new features, I opened the app, only to find it lacking a straightforward option to create an account or sign in directly from the home screen.
Curious, I navigated to the "Pay Bill" section, where I was finally presented with the option to create an account or log in. However, in order to set up an account, I quickly realized I needed my utility bill account number, which can be found on the physical bill itself. To complicate matters, the app also required a Personal Identification Number (PIN), which is supposedly also printed on the bill, but I struggled to locate it anywhere.
To obtain the PIN, I was left with no other choice but to contact the utility office—either by phone or via email—while I waited for assistance. This entire process felt frustratingly cumbersome. The app's initial accessibility was disappointing, transforming what should have been a convenient tool into a tedious hassle. Overall, my experience so far has not been positive, and I find the app's usability lacking.
Curious, I navigated to the "Pay Bill" section, where I was finally presented with the option to create an account or log in. However, in order to set up an account, I quickly realized I needed my utility bill account number, which can be found on the physical bill itself. To complicate matters, the app also required a Personal Identification Number (PIN), which is supposedly also printed on the bill, but I struggled to locate it anywhere.
To obtain the PIN, I was left with no other choice but to contact the utility office—either by phone or via email—while I waited for assistance. This entire process felt frustratingly cumbersome. The app's initial accessibility was disappointing, transforming what should have been a convenient tool into a tedious hassle. Overall, my experience so far has not been positive, and I find the app's usability lacking.
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Could be better
A good source for local info. I was a big fan of the recycle/trash reminder notifications that popped up under my iPhone notifications tab. However those stopped working a few months back??? Not sure if it’s no longer compatible with the latest iOS update or what? Looks like the app hasn’t been updated in quite sometime as well. I realize this is a small town thing so I’m not expecting weekly updates but it could use more frequent bug fixes.
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Nice resource, needs better notification interface
Great resource for Auburn, Indiana local utility, garbage/recycling reminders and parks events updates. Would give 5 stars except that it would be better if there was an easier way to find the new notifications. If you’re subscribed to multiple feeds you have to open each one individually to find the one with the new notification and read/clear it. Overall though the app is a convenient source for local updates!
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