Check-in History Missing Days
The only feature I use in this app is check-in and then looking at the check-in history. It routinely misses at least one day a week. If this was fixed, this would be a great app.
App does mot even ope
I cant even open the app
Poor app
Missing the ability to add membership card to wallet for easy check in
Reviews
The hot tub has been down for weeks ladies locker room, that lady that doesn’t speak English closed both entrances to clean She should have one area open so we can get our belongings she can’t communicate no English
His to go to another gym to shower
That’s ridiculous!
Please change it !
Put out of order sign on hottub 1 star
His to go to another gym to shower
That’s ridiculous!
Please change it !
Put out of order sign on hottub 1 star
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Basic App
You would think for a gym that is getting $50 a month at least per customer, their app would be better UX/UI.
It’s nothing fancy and it gets the job done to book classes…except it doesn’t now? For some reason I no longer have a BOOK option on any of the classes? I thought maybe tomorrow’s classes were full but it’s like that for the whole week which neverrrrr happens so now what?
Why can’t I see how many ppl have booked the class, how far am I on the waitlist? And right now, why can’t I bookkkk???????
It’s nothing fancy and it gets the job done to book classes…except it doesn’t now? For some reason I no longer have a BOOK option on any of the classes? I thought maybe tomorrow’s classes were full but it’s like that for the whole week which neverrrrr happens so now what?
Why can’t I see how many ppl have booked the class, how far am I on the waitlist? And right now, why can’t I bookkkk???????
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Apply pay scanner!
This app should have the feature where you can double tap the lock button and it’ll bring up the scanner!
Pilates reform
My app to sign up for Pilates reform was working perfectly. Then it was changed and I can’t sign up for classes-which I have to pay extra for. Can you please put it back to the original app so I can sign up without having to ask the front counter at the gym to sign me up? Very annoying. If it continues it makes no sense to pay extra for this headache
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Re
When I signed up to city sports club I liked the facility and the raffle and the staff at the city sports club
Check-In History
I’m getting conflicting stories. When I noticed that my check in history wasn’t accurate I called in one day to ask why. The guy said it’s because when you scan in the gym, there’s something the front desk folks needs to click on once you do…so that’s what I believed. Today we go and there’s people at the front desk when we scanned in. Doesn’t look like they clicked on anything. So what is it really?? Should the scans auto populate to the app? Or is this something staff needs to on their end?? When I called again today to ask, they said it has nothing to do with them and it’s the app….im starting to think it’s the first reason and some of these front desk people aren’t doing their jobs. One today was just sitting there and watching an anime movie…..🙄
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One star
I can piss stronger than the shower at the city sports they provide
At this place not a comfortable place for taking a shower plus it’s nasty place
At this place not a comfortable place for taking a shower plus it’s nasty place
Horrible
Makes everything harder and is so difficult to create and log into an account
Login issues
Update logged out all users. Unfortunately after three years I had lost username and password having never had to use them. Alternative login required scanning id card which I never received. Staff have been friendly enough to manually look me up each and every time I come in
Mr Workouts.
Always nice and clean in the work out area.
Rest room also clean. Janitors always on top of their job.
Rest room also clean. Janitors always on top of their job.
Molesto
Hacen cambios y no te avisan eso me resulta muy molesto
Lots of bug issues
Incident:
-City Sports apps doesn’t communicate with online/internal network
-Login credentials continuously gets rejected despite entering correct account info
-Prompts to reset credentials will force log out a user from their app
-City Sports apps doesn’t communicate with online/internal network
-Login credentials continuously gets rejected despite entering correct account info
-Prompts to reset credentials will force log out a user from their app
“My guest” feature not working
Clicking on “my guest” leads to phishing website. Accounts will be compromised.
Where’s the Money Going?
For $60 a month per member I would hope they could pay a developer to make something better than I could in my free time but I guess not. The app is only slightly crappier than the locations.
Useless
The only good thing you’d use this app for is to check in, it barely does that. App is too glitchy, so much room for improvement doubt I’ll see it anytime soon. Other gym apps are more useful that they could copy. (Ex: planet fitness with being able to see how busy the gym is currently)
In desperate need for Apple wallet support
The app has a terrible interface, one thing it could do to greatly improve useability would be to have the possibility to offer export of member card to Apple wallet.
Terribly Developed and Substandard Design
App takes an unreal amount of time to load upon opening, and once finally loaded you are presented with a UX that makes you wish you didn't bother opening the app to begin with.
